Franklin Collection Service, Inc.

What the CFPB Record Shows for Franklin Collection Service, Inc.

According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, Franklin Collection Service, Inc. ranks #83 of 656 debt collectors by debt-collection complaint volume (88th percentile), using the same dc_complaints sort as the Collectors directory. Franklin Collection Service, Inc. has 1,440 debt-collection complaints on file with the CFPB, which represents 86.6% of the 1,662 total complaints the Bureau has received about this entity. Reports have originated from consumers in 44 states and territories, making this a nationwide collection operation as measured by complaint volume. The most common debt type behind these complaints is "Other debt," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.

99.9% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That clears the industry benchmark, a sign the intake process is functioning on schedule. Of resolved cases, 0.1% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. The response was formally disputed in 25% of resolved cases, indicating how frequently the initial fix fell short.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.

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