Professional Recovery Management
Open-data reference.
Debt Collector, CFPB Complaint Profile Specializes in: Medical debt
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Most consumers facing collection complaints carry utilization in the Fair-Poor band. FICO bands per myFICO + Experian guidance.
FICO impact ranges synthesize myFICO + Experian + Equifax consumer-education materials. Individual results vary.
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 2 |
| 2014 | 31 |
| 2015 | 35 |
| 2016 | 49 |
| 2017 | 59 |
| 2018 | 47 |
| 2019 | 40 |
| 2020 | 59 |
| 2021 | 91 |
| 2022 | 69 |
| 2023 | 56 |
| 2024 | 133 |
| 2025 | 219 |
| 2026 | 108 |
Complaints by State (Top 15)
Other Complaint Types
Your Rights with Debt Collectors
The Fair Debt Collection Practices Act (FDCPA) protects you from abusive, unfair, and deceptive collection practices.
- Request written verification of any debt within 30 days of first contact
- Dispute a debt if you believe it is incorrect or does not belong to you
- Demand the collector stop contacting you (in writing)
- File a complaint with the CFPB at consumerfinance.gov/complaint
What the CFPB Record Shows for Professional Recovery Management
Professional Recovery Management has 821 debt-collection complaints on file with the CFPB, which represents 82.2% of the 999 total complaints the Bureau has received about this entity. Reports have originated from consumers in 33 states and territories, making this a multi-state collection operation as measured by complaint volume. Consumers most frequently describe "Medical debt" as the debt type behind their complaint about this collector. "Attempts to collect debt not owed" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
The company's timely response rate is 78.1%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That is far under the 95% benchmark, a material red flag since late or missing responses are strongly linked to CFPB supervisory action against collectors. 3.2% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage. In 28.9% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
How to read these numbers, and what to do if you're disputing a charge
Complaint volume alone does not prove wrongdoing, larger collection portfolios naturally produce more complaints, but the combination of timely-response rate, relief ratio, and dispute rate above gives a reasonable empirical picture of how this collector handles consumer interactions. Anyone in active dispute with this company should keep written records, use certified mail for verification requests (see your FDCPA rights above), and consider filing a CFPB complaint if standard resolution channels stall.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Frequently Asked Questions
How many debt collection complaints does Professional Recovery Management have?
The CFPB has logged 821 debt-collection complaints against Professional Recovery Management, 82.2% of all complaints filed against this company.
Does Professional Recovery Management respond to complaints on time?
Professional Recovery Management has a 78.1% timely response rate. This is below the typical industry benchmark.
Does Professional Recovery Management provide relief to consumers?
3.2% of resolved complaints against Professional Recovery Management were closed with some form of consumer relief (monetary or non-monetary).
What type of debt does Professional Recovery Management primarily collect?
"Medical debt" is the debt type Professional Recovery Management is most associated with in CFPB complaint data - see the full breakdown above.
What rights do I have against Professional Recovery Management?
Under the Fair Debt Collection Practices Act (FDCPA), you can request written debt verification within 30 days, dispute debts you believe are incorrect, demand the collector stop contacting you in writing, and file a complaint with the CFPB at consumerfinance.gov/complaint.
In how many states is Professional Recovery Management active?
Professional Recovery Management has received consumer complaints from 33 states and territories, based on CFPB data.
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.