CFPB Consumer Complaint Profile
Acceptance Solutions Group, INC
67 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 67
- Total complaints
- Mid-range
- 0
- Last 12 months
- 89.6%
- Timely response
- Bottom quartile
- 6
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Acceptance Solutions Group, INC has accumulated 67 complaints, placing it #1580 by volume. Its on-time response rate is 89.6%, the 18th percentile among companies with 100+ complaints.
- #1580
- of 3,843 companies by volume
- 89.6%
- on time (18th pctile)
- Payday loan
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Acceptance Solutions Group, INC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.6% Among the lowest higher than 18% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 6 |
| 2016 | 28 |
| 2017 | 21 |
| 2018 | 8 |
| 2019 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Acceptance Solutions Group, INC
The CFPB Consumer Complaint Database has logged 67 complaints against Acceptance Solutions Group, INC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Payday loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Problems when you are unable to pay," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Acceptance Solutions Group, INC posts a 89.6% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 17.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 7.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Acceptance Solutions Group, INC have?
The CFPB has logged 67 complaints against Acceptance Solutions Group, INC to date, of which 0 came in over the last 12 months.
Does Acceptance Solutions Group, INC respond to complaints on time?
CFPB complaints against Acceptance Solutions Group, INC draw a 89.6% timely-response rate inside the expected window.
What product generates the most complaints for Acceptance Solutions Group, INC?
Among all products tied to Acceptance Solutions Group, INC, "Payday loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Acceptance Solutions Group, INC?
The most common issue reported by consumers about Acceptance Solutions Group, INC is "Problems when you are unable to pay." All complaint issues are listed above with their counts.
How do I file a complaint against Acceptance Solutions Group, INC?
You can file a complaint against Acceptance Solutions Group, INC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Acceptance Solutions Group, INC?
The CFPB has recorded complaints against Acceptance Solutions Group, INC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Acceptance Solutions Group, INC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (17.4% here).
Also handles Payday loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.