CFPB Consumer Complaint Profile
Acceptance Solutions Group, INC
67 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 67
- Total complaints
- 0
- Last 12 months
- 89.6%
- Timely response
- 6
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Acceptance Solutions Group, INC has accumulated 67 complaints, placing it #1581 by volume. Its on-time response rate is 89.6%, trailing the 93% median among companies with 100+ complaints.
- #1581
- of 3,848 companies by volume
- 89.6%
- answered on time
- Payday loan
- most-complained product
- 6
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 6 |
| 2016 | 28 |
| 2017 | 21 |
| 2018 | 8 |
| 2019 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Acceptance Solutions Group, INC
The CFPB Consumer Complaint Database has logged 67 complaints against Acceptance Solutions Group, INC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Payday loan," which sits at the top of the product breakdown. The specific issue named most within that category is "Problems when you are unable to pay," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Acceptance Solutions Group, INC answers 89.6% of forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response was formally disputed in 17.4% of resolved cases, indicating how frequently the initial fix fell short. 7.5% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Acceptance Solutions Group, INC have?
The CFPB has logged 67 complaints against Acceptance Solutions Group, INC to date, of which 0 came in over the last 12 months.
Does Acceptance Solutions Group, INC respond to complaints on time?
89.6% of the CFPB complaints against Acceptance Solutions Group, INC get a response within the expected window.
What product generates the most complaints for Acceptance Solutions Group, INC?
Among all products tied to Acceptance Solutions Group, INC, "Payday loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Acceptance Solutions Group, INC?
The most common issue reported by consumers about Acceptance Solutions Group, INC is "Problems when you are unable to pay." All complaint issues are listed above with their counts.
How do I file a complaint against Acceptance Solutions Group, INC?
You can file a complaint against Acceptance Solutions Group, INC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Acceptance Solutions Group, INC?
The CFPB has recorded complaints against Acceptance Solutions Group, INC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~67)
Also handles Payday loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.