CFPB Consumer Complaint Profile
PNC Bank N.A.
What 30,538 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 30,538
- Total complaints
- 3,276
- Last 12 months
- 99.6%
- Timely response
- 56
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, PNC Bank N.A. sits at #27, with 30,538 complaints logged. 99.6% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #27
- of 3,848 companies by volume
- 99.6%
- answered on time
- Checking or savings …
- most-complained product
- 56
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 34 |
| 2012 | 1,398 |
| 2013 | 1,636 |
| 2014 | 1,833 |
| 2015 | 1,594 |
| 2016 | 1,663 |
| 2017 | 1,504 |
| 2018 | 1,650 |
| 2019 | 1,506 |
| 2020 | 4,086 |
| 2021 | 2,238 |
| 2022 | 2,505 |
| 2023 | 2,382 |
| 2024 | 2,528 |
| 2025 | 3,199 |
| 2026 | 782 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for PNC Bank N.A.
PNC Bank N.A. carries 30,538 complaints in the CFPB's database, 3,276 of them filed within the past 12 months. Consumers spanning 56 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, PNC Bank N.A. answers 99.6% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 17.4% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 12.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does PNC Bank N.A. have?
30,538 complaints have been filed against PNC Bank N.A. with the CFPB overall - 3,276 of them in the past year.
Does PNC Bank N.A. respond to complaints on time?
PNC Bank N.A.'s CFPB timely-response rate is 99.6%. This is considered excellent.
What product generates the most complaints for PNC Bank N.A.?
Among all products tied to PNC Bank N.A., "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with PNC Bank N.A.?
"Managing an account" is the single most frequently cited issue in complaints against PNC Bank N.A. - see all issues and counts above.
How do I file a complaint against PNC Bank N.A.?
You can file a complaint against PNC Bank N.A. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about PNC Bank N.A.?
PNC Bank N.A. has drawn CFPB complaints from 56 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~30,538)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.