CFPB Consumer Complaint Profile
Acra Intermediate Holdings, LLC
115 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 115
- Total complaints
- Mid-range
- 37
- Last 12 months
- 100%
- Timely response
- Top decile
- 19
- States affected
The verdict
Acra Intermediate Holdings, LLC ranks #1251 of 3,843 financial companies by CFPB complaint volume, with 115 complaints on record. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #1251
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 19
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Acra Intermediate Holdings, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 7 in 2024 to 26 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 6 |
| 2021 | 28 |
| 2022 | 21 |
| 2023 | 14 |
| 2024 | 7 |
| 2025 | 26 |
| 2026year in progress | 13 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Acra Intermediate Holdings, LLC
115 complaints against Acra Intermediate Holdings, LLC appear in the CFPB record, including 37 from the trailing year. The 19 states and territories represented put this footprint in multi-regional territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Struggling to pay mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Acra Intermediate Holdings, LLC draw a 100% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 52.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Acra Intermediate Holdings, LLC have?
115 complaints have been filed against Acra Intermediate Holdings, LLC with the CFPB overall - 37 of them in the past year.
Does Acra Intermediate Holdings, LLC respond to complaints on time?
Acra Intermediate Holdings, LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Acra Intermediate Holdings, LLC?
The most complained-about product for Acra Intermediate Holdings, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Acra Intermediate Holdings, LLC?
Consumers most often cite "Struggling to pay mortgage" when complaining about Acra Intermediate Holdings, LLC; the full issue list with counts is above.
How do I file a complaint against Acra Intermediate Holdings, LLC?
You can file a complaint against Acra Intermediate Holdings, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Acra Intermediate Holdings, LLC?
The CFPB has recorded complaints against Acra Intermediate Holdings, LLC from 19 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.