CFPB Consumer Complaint Profile
Nationstar Mortgage LLC
Behind the 19,296 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 19,296
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99.3%
- Timely response
- Above median
- 57
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Nationstar Mortgage LLC has accumulated 19,296 complaints, placing it #36 by volume. Its on-time response rate is 99.3%, the 66th percentile among companies with 100+ complaints.
- #36
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Mortgage
- most-complained product
- 57
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Nationstar Mortgage LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2017 to 2018 complete years
- Annual CFPB complaint volume moved from 2,449 in 2017 to 1,474 in 2018 (2017 → 2018).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 3 |
| 2012 | 944 |
| 2013 | 3,086 |
| 2014 | 4,114 |
| 2015 | 4,038 |
| 2016 | 3,188 |
| 2017 | 2,449 |
| 2018 | 1,474 |
Complaints by State (Top 15)
Company Responses
Nationstar Mortgage LLC Complaint Concentration Profile
Nationstar Mortgage LLC's complaint volume is large enough to measure concentration - not just the headline totals. Across 32 named product lines in the stored breakdown, the leading three (Mortgage, Mortgage, Mortgage) hold a 67.2% share of product-tagged complaints. The Herfindahl index on that product mix is 0.188 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Loan modification,collection,foreclosure, Loan servicing, payments, escrow account, Trouble during payment process) cover a 80.6% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Florida, New York) hold a 38.3% share of state-tagged volume across 57 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 96.3% share among the 19,296 response-tagged complaints (18,588 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2014 (4,114 complaints); the lightest year on file was 2011 (3). From 2017 to 2018, annual volume fell 39.8% (2,449 → 1,474). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Nationstar Mortgage LLC
19,296 complaints against Nationstar Mortgage LLC appear in the CFPB record, including 0 from the trailing year. The 57 states and territories represented put this footprint in nationwide territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Loan modification,collection,foreclosure" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Nationstar Mortgage LLC posts a 99.3% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 23.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 1.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nationstar Mortgage LLC have?
The CFPB has logged 19,296 complaints against Nationstar Mortgage LLC to date, of which 0 came in over the last 12 months.
Does Nationstar Mortgage LLC respond to complaints on time?
CFPB complaints against Nationstar Mortgage LLC draw a 99.3% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Nationstar Mortgage LLC?
Among all products tied to Nationstar Mortgage LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Nationstar Mortgage LLC?
The most common issue reported by consumers about Nationstar Mortgage LLC is "Loan modification,collection,foreclosure." All complaint issues are listed above with their counts.
How do I file a complaint against Nationstar Mortgage LLC?
You can file a complaint against Nationstar Mortgage LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nationstar Mortgage LLC?
The CFPB has recorded complaints against Nationstar Mortgage LLC from 57 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Nationstar Mortgage LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (19,296 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Nationstar Mortgage LLC have?
The CFPB has logged 19,296 complaints against Nationstar Mortgage LLC to date, of which 0 came in over the last 12 months.
Does Nationstar Mortgage LLC respond to complaints on time?
CFPB complaints against Nationstar Mortgage LLC draw a 99.3% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Nationstar Mortgage LLC?
Among all products tied to Nationstar Mortgage LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Nationstar Mortgage LLC?
The most common issue reported by consumers about Nationstar Mortgage LLC is "Loan modification,collection,foreclosure." All complaint issues are listed above with their counts.
How do I file a complaint against Nationstar Mortgage LLC?
You can file a complaint against Nationstar Mortgage LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nationstar Mortgage LLC?
The CFPB has recorded complaints against Nationstar Mortgage LLC from 57 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.