CFPB Consumer Complaint Profile
Nationstar Mortgage LLC
Behind the 19,296 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 19,296
- Total complaints
- 0
- Last 12 months
- 99.3%
- Timely response
- 57
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Nationstar Mortgage LLC has accumulated 19,296 complaints, placing it #36 by volume. Its on-time response rate is 99.3%, ahead of the 93% median among companies with 100+ complaints.
- #36
- of 3,848 companies by volume
- 99.3%
- answered on time
- Mortgage
- most-complained product
- 57
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 3 |
| 2012 | 944 |
| 2013 | 3,086 |
| 2014 | 4,114 |
| 2015 | 4,038 |
| 2016 | 3,188 |
| 2017 | 2,449 |
| 2018 | 1,474 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nationstar Mortgage LLC
19,296 complaints against Nationstar Mortgage LLC appear in the CFPB record, including 0 from the trailing year. The 57 states and territories represented put this footprint in nationwide territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Loan modification,collection,foreclosure" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Nationstar Mortgage LLC answers 99.3% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 23.2% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 1.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nationstar Mortgage LLC have?
The CFPB has logged 19,296 complaints against Nationstar Mortgage LLC to date, of which 0 came in over the last 12 months.
Does Nationstar Mortgage LLC respond to complaints on time?
99.3% of the CFPB complaints against Nationstar Mortgage LLC get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Nationstar Mortgage LLC?
Among all products tied to Nationstar Mortgage LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Nationstar Mortgage LLC?
The most common issue reported by consumers about Nationstar Mortgage LLC is "Loan modification,collection,foreclosure." All complaint issues are listed above with their counts.
How do I file a complaint against Nationstar Mortgage LLC?
You can file a complaint against Nationstar Mortgage LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nationstar Mortgage LLC?
The CFPB has recorded complaints against Nationstar Mortgage LLC from 57 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~19,296)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.