CFPB Consumer Complaint Profile
Ocwen Financial Corporation
Consumers have filed 37,127 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 37,127
- Total complaints
- 1,311
- Last 12 months
- 98.5%
- Timely response
- 61
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Ocwen Financial Corporation has accumulated 37,127 complaints, placing it #23 by volume. Its on-time response rate is 98.5%, ahead of the 93% median among companies with 100+ complaints.
- #23
- of 3,848 companies by volume
- 98.5%
- answered on time
- Mortgage
- most-complained product
- 61
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 54 |
| 2012 | 3,762 |
| 2013 | 4,813 |
| 2014 | 6,272 |
| 2015 | 4,905 |
| 2016 | 3,489 |
| 2017 | 2,458 |
| 2018 | 1,597 |
| 2019 | 1,654 |
| 2020 | 1,653 |
| 2021 | 1,368 |
| 2022 | 1,333 |
| 2023 | 1,073 |
| 2024 | 1,100 |
| 2025 | 1,255 |
| 2026 | 341 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ocwen Financial Corporation
37,127 complaints against Ocwen Financial Corporation appear in the CFPB record, including 1,311 from the trailing year. The 61 states and territories represented put this footprint in nationwide territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Loan modification,collection,foreclosure" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
98.5% of CFPB-forwarded complaints against Ocwen Financial Corporation get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 23.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 4.7% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ocwen Financial Corporation have?
Ocwen Financial Corporation has 37,127 total consumer complaints filed with the CFPB, with 1,311 filed in the last 12 months.
Does Ocwen Financial Corporation respond to complaints on time?
98.5% of the CFPB complaints against Ocwen Financial Corporation get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Ocwen Financial Corporation?
"Mortgage" draws more CFPB complaints against Ocwen Financial Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Ocwen Financial Corporation?
The most common issue reported by consumers about Ocwen Financial Corporation is "Loan modification,collection,foreclosure." All complaint issues are listed above with their counts.
How do I file a complaint against Ocwen Financial Corporation?
You can file a complaint against Ocwen Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ocwen Financial Corporation?
The CFPB has recorded complaints against Ocwen Financial Corporation from 61 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~37,127)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.