CFPB Consumer Complaint Profile
Select Portfolio Servicing, Inc.
What 15,812 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 15,812
- Total complaints
- 1,029
- Last 12 months
- 99.6%
- Timely response
- 54
- States affected
The verdict
Select Portfolio Servicing, Inc. ranks #45 of 3,848 financial companies by CFPB complaint volume, with 15,812 complaints on record. 99.6% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #45
- of 3,848 companies by volume
- 99.6%
- answered on time
- Mortgage
- most-complained product
- 54
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 261 |
| 2013 | 848 |
| 2014 | 1,436 |
| 2015 | 1,363 |
| 2016 | 1,489 |
| 2017 | 1,366 |
| 2018 | 1,236 |
| 2019 | 1,205 |
| 2020 | 1,054 |
| 2021 | 1,302 |
| 2022 | 988 |
| 2023 | 978 |
| 2024 | 1,055 |
| 2025 | 977 |
| 2026 | 253 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Select Portfolio Servicing, Inc.
Select Portfolio Servicing, Inc. carries 15,812 complaints in the CFPB's database, 1,029 of them filed within the past 12 months. Consumers spanning 54 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Struggling to pay mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Select Portfolio Servicing, Inc.'s timely response rate stands at 99.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 25% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0.9% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Select Portfolio Servicing, Inc. have?
15,812 complaints have been filed against Select Portfolio Servicing, Inc. with the CFPB overall - 1,029 of them in the past year.
Does Select Portfolio Servicing, Inc. respond to complaints on time?
Select Portfolio Servicing, Inc. has a 99.6% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Select Portfolio Servicing, Inc.?
Among all products tied to Select Portfolio Servicing, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Select Portfolio Servicing, Inc.?
Consumers most often cite "Struggling to pay mortgage" when complaining about Select Portfolio Servicing, Inc.; the full issue list with counts is above.
How do I file a complaint against Select Portfolio Servicing, Inc.?
You can file a complaint against Select Portfolio Servicing, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Select Portfolio Servicing, Inc.?
Select Portfolio Servicing, Inc. has drawn CFPB complaints from 54 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~15,812)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.