CFPB Consumer Complaint Profile

ADS Resolve LLC

What 25 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

25
Total complaints
25
Last 12 months
16%
Timely response
16
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, ADS Resolve LLC has accumulated 25 complaints, placing it #2589 by volume. Its on-time response rate is 16%, trailing the 93% median among companies with 100+ complaints.

#2589
of 3,848 companies by volume
16%
answered on time
Debt or credit manag…
most-complained product
16
states with complaints
ADS Resolve LLC timely response rate 16.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt or credit management - Debt settlement 15
Credit reporting or other personal consumer reports - Credit reporting 4
Debt collection - Credit card debt 2
Debt or credit management - Credit repair services 2
Credit card - General-purpose credit card or charge card 1
Debt collection - I do not know 1

Top Issues

1.Didn't provide services promised 10
2.Charged upfront or unexpected fees 6
3.Improper use of your report 2
4.False statements or representation 2
5.Problem with a company's investigation into an existing problem 1
6.Problem with a purchase shown on your statement 1
7.Took or threatened to take negative or legal action 1
8.Problem with customer service 1
9.Incorrect information on your report 1

Complaints by Year

Year Complaints
2025 22
2026 3

Complaints by State (Top 15)

California 3
Texas 3
Illinois 2
Alabama 2
Michigan 2
Rhode Island 2
Ohio 2
Hawaii 1
Tennessee 1
North Carolina 1
Pennsylvania 1
Virginia 1
South Carolina 1
Oklahoma 1
New Jersey 1

Company Responses

Untimely response 21
Closed with monetary relief 4

What the CFPB Complaint Record Shows for ADS Resolve LLC

ADS Resolve LLC carries 25 complaints in the CFPB's database, 25 of them filed within the past 12 months. Consumers spanning 16 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt or credit management," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Didn't provide services promised" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

ADS Resolve LLC's timely response rate stands at 16%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Of complaints that were resolved, 16% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does ADS Resolve LLC have?

ADS Resolve LLC has 25 total consumer complaints filed with the CFPB, with 25 filed in the last 12 months.

Does ADS Resolve LLC respond to complaints on time?

ADS Resolve LLC has a 16% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.

What product generates the most complaints for ADS Resolve LLC?

Among all products tied to ADS Resolve LLC, "Debt or credit management" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with ADS Resolve LLC?

"Didn't provide services promised" is the single most frequently cited issue in complaints against ADS Resolve LLC - see all issues and counts above.

How do I file a complaint against ADS Resolve LLC?

You can file a complaint against ADS Resolve LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about ADS Resolve LLC?

Consumers in 16 states and territories have filed complaints about ADS Resolve LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.