CFPB Consumer Complaint Profile
The J. G. Wentworth Company
Consumers have filed 264 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 264
- Total complaints
- Above average
- 83
- Last 12 months
- 97%
- Timely response
- Below median
- 41
- States affected
The verdict
264 CFPB complaints put The J. G. Wentworth Company at #765 out of 3,843 financial companies ranked by complaint volume. It posts a 97% on-time response rate, the 39th percentile among companies with 100+ complaints.
- #765
- of 3,843 companies by volume
- 97%
- on time (39th pctile)
- Debt or credit manag…
- most-complained product
- 41
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
The J. G. Wentworth Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 16 in 2024 to 71 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 9 |
| 2014 | 6 |
| 2015 | 15 |
| 2016 | 22 |
| 2017 | 16 |
| 2018 | 47 |
| 2019 | 25 |
| 2020 | 3 |
| 2022 | 3 |
| 2023 | 12 |
| 2024 | 16 |
| 2025 | 71 |
| 2026year in progress | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The J. G. Wentworth Company
The J. G. Wentworth Company carries 264 complaints in the CFPB's database, 83 of them filed within the past 12 months. Consumers spanning 41 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt or credit management," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The J. G. Wentworth Company's timely response rate stands at 97%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 25.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 6.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The J. G. Wentworth Company have?
264 complaints have been filed against The J. G. Wentworth Company with the CFPB overall - 83 of them in the past year.
Does The J. G. Wentworth Company respond to complaints on time?
CFPB complaints against The J. G. Wentworth Company draw a 97% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for The J. G. Wentworth Company?
The most complained-about product for The J. G. Wentworth Company is "Debt or credit management." You can view the full product breakdown on this page.
What is the most common complaint issue with The J. G. Wentworth Company?
The most common issue reported by consumers about The J. G. Wentworth Company is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against The J. G. Wentworth Company?
You can file a complaint against The J. G. Wentworth Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The J. G. Wentworth Company?
The J. G. Wentworth Company has drawn CFPB complaints from 41 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for The J. G. Wentworth Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25.5% here).
Also handles Debt or credit management
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does The J. G. Wentworth Company have?
264 complaints have been filed against The J. G. Wentworth Company with the CFPB overall - 83 of them in the past year.
Does The J. G. Wentworth Company respond to complaints on time?
CFPB complaints against The J. G. Wentworth Company draw a 97% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for The J. G. Wentworth Company?
The most complained-about product for The J. G. Wentworth Company is "Debt or credit management." You can view the full product breakdown on this page.
What is the most common complaint issue with The J. G. Wentworth Company?
The most common issue reported by consumers about The J. G. Wentworth Company is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against The J. G. Wentworth Company?
You can file a complaint against The J. G. Wentworth Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The J. G. Wentworth Company?
The J. G. Wentworth Company has drawn CFPB complaints from 41 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.