CFPB Consumer Complaint Profile
The J. G. Wentworth Company
Consumers have filed 264 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 264
- Total complaints
- 83
- Last 12 months
- 97%
- Timely response
- 41
- States affected
The verdict
264 CFPB complaints put The J. G. Wentworth Company at #767 out of 3,848 financial companies ranked by complaint volume. It answers 97% of complaints on time - above the 93% median for companies with 100+ complaints.
- #767
- of 3,848 companies by volume
- 97%
- answered on time
- Debt or credit manag…
- most-complained product
- 41
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 9 |
| 2014 | 6 |
| 2015 | 15 |
| 2016 | 22 |
| 2017 | 16 |
| 2018 | 47 |
| 2019 | 25 |
| 2020 | 3 |
| 2022 | 3 |
| 2023 | 12 |
| 2024 | 16 |
| 2025 | 71 |
| 2026 | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The J. G. Wentworth Company
The J. G. Wentworth Company carries 264 complaints in the CFPB's database, 83 of them filed within the past 12 months. Consumers spanning 41 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt or credit management," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The J. G. Wentworth Company's timely response rate stands at 97%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 25.5% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 6.4% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The J. G. Wentworth Company have?
264 complaints have been filed against The J. G. Wentworth Company with the CFPB overall - 83 of them in the past year.
Does The J. G. Wentworth Company respond to complaints on time?
97% of the CFPB complaints against The J. G. Wentworth Company get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for The J. G. Wentworth Company?
The most complained-about product for The J. G. Wentworth Company is "Debt or credit management." You can view the full product breakdown on this page.
What is the most common complaint issue with The J. G. Wentworth Company?
The most common issue reported by consumers about The J. G. Wentworth Company is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against The J. G. Wentworth Company?
You can file a complaint against The J. G. Wentworth Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The J. G. Wentworth Company?
The J. G. Wentworth Company has drawn CFPB complaints from 41 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~264)
Also handles Debt or credit management
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.