CFPB Consumer Complaint Profile
Freedom Financial Network
What 1,006 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,006
- Total complaints
- Among the highest
- 254
- Last 12 months
- 96.2%
- Timely response
- Below median
- 46
- States affected
The verdict
1,006 CFPB complaints put Freedom Financial Network at #324 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 96.2%, the 35th percentile among companies with 100+ complaints.
- #324
- of 3,843 companies by volume
- 96.2%
- on time (35th pctile)
- Debt or credit manag…
- most-complained product
- 46
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Freedom Financial Network vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.2% Around the middle higher than 35% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 177 in 2024 to 254 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 97 |
| 2020 | 105 |
| 2021 | 91 |
| 2022 | 120 |
| 2023 | 106 |
| 2024 | 177 |
| 2025 | 254 |
| 2026year in progress | 56 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Freedom Financial Network
1,006 complaints against Freedom Financial Network appear in the CFPB record, including 254 from the trailing year. The 46 states and territories represented put this footprint in nationwide territory. "Debt or credit management" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Freedom Financial Network's timely response rate stands at 96.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 7.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Freedom Financial Network have?
The CFPB has logged 1,006 complaints against Freedom Financial Network to date, of which 254 came in over the last 12 months.
Does Freedom Financial Network respond to complaints on time?
Freedom Financial Network has a 96.2% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Freedom Financial Network?
The most complained-about product for Freedom Financial Network is "Debt or credit management." You can view the full product breakdown on this page.
What is the most common complaint issue with Freedom Financial Network?
Consumers most often cite "Incorrect information on your report" when complaining about Freedom Financial Network; the full issue list with counts is above.
How do I file a complaint against Freedom Financial Network?
You can file a complaint against Freedom Financial Network directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Freedom Financial Network?
Freedom Financial Network has drawn CFPB complaints from 46 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Freedom Financial Network: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,006 here).
Also handles Debt or credit management
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Freedom Financial Network have?
The CFPB has logged 1,006 complaints against Freedom Financial Network to date, of which 254 came in over the last 12 months.
Does Freedom Financial Network respond to complaints on time?
Freedom Financial Network has a 96.2% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Freedom Financial Network?
The most complained-about product for Freedom Financial Network is "Debt or credit management." You can view the full product breakdown on this page.
What is the most common complaint issue with Freedom Financial Network?
Consumers most often cite "Incorrect information on your report" when complaining about Freedom Financial Network; the full issue list with counts is above.
How do I file a complaint against Freedom Financial Network?
You can file a complaint against Freedom Financial Network directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Freedom Financial Network?
Freedom Financial Network has drawn CFPB complaints from 46 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.