CFPB Consumer Complaint Profile
Freedom Financial Network
What 1,006 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 1,006
- Total complaints
- 254
- Last 12 months
- 96.2%
- Timely response
- 46
- States affected
The verdict
1,006 CFPB complaints put Freedom Financial Network at #323 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 96.2%, ahead of the 93% median among companies with 100+ complaints.
- #323
- of 3,848 companies by volume
- 96.2%
- answered on time
- Debt or credit manag…
- most-complained product
- 46
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 97 |
| 2020 | 105 |
| 2021 | 91 |
| 2022 | 120 |
| 2023 | 106 |
| 2024 | 177 |
| 2025 | 254 |
| 2026 | 56 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Freedom Financial Network
1,006 complaints against Freedom Financial Network appear in the CFPB record, including 254 from the trailing year. The 46 states and territories represented put this footprint in nationwide territory. "Debt or credit management" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
Freedom Financial Network's timely response rate stands at 96.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 7.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Freedom Financial Network have?
The CFPB has logged 1,006 complaints against Freedom Financial Network to date, of which 254 came in over the last 12 months.
Does Freedom Financial Network respond to complaints on time?
Freedom Financial Network has a 96.2% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Freedom Financial Network?
The most complained-about product for Freedom Financial Network is "Debt or credit management." You can view the full product breakdown on this page.
What is the most common complaint issue with Freedom Financial Network?
Consumers most often cite "Incorrect information on your report" when complaining about Freedom Financial Network; the full issue list with counts is above.
How do I file a complaint against Freedom Financial Network?
You can file a complaint against Freedom Financial Network directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Freedom Financial Network?
Freedom Financial Network has drawn CFPB complaints from 46 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,006)
Also handles Debt or credit management
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.