CFPB Consumer Complaint Profile
AMCOL Systems, Inc.
Behind the 686 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 686
- Total complaints
- Above average
- 44
- Last 12 months
- 86.6%
- Timely response
- Bottom quartile
- 36
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, AMCOL Systems, Inc. has accumulated 686 complaints, placing it #424 by volume. It posts a 86.6% on-time response rate, the 14th percentile among companies with 100+ complaints.
- #424
- of 3,843 companies by volume
- 86.6%
- on time (14th pctile)
- Debt collection
- most-complained product
- 36
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
AMCOL Systems, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
86.6% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 15 in 2024 to 48 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 7 |
| 2014 | 27 |
| 2015 | 62 |
| 2016 | 60 |
| 2017 | 126 |
| 2018 | 123 |
| 2019 | 88 |
| 2020 | 47 |
| 2021 | 31 |
| 2022 | 27 |
| 2023 | 20 |
| 2024 | 15 |
| 2025 | 48 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for AMCOL Systems, Inc.
AMCOL Systems, Inc. carries 686 complaints in the CFPB's database, 44 of them filed within the past 12 months. Consumers spanning 36 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, AMCOL Systems, Inc. posts a 86.6% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 16.9% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does AMCOL Systems, Inc. have?
The CFPB has logged 686 complaints against AMCOL Systems, Inc. to date, of which 44 came in over the last 12 months.
Does AMCOL Systems, Inc. respond to complaints on time?
AMCOL Systems, Inc.'s CFPB timely-response rate is 86.6%.
What product generates the most complaints for AMCOL Systems, Inc.?
Among all products tied to AMCOL Systems, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with AMCOL Systems, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about AMCOL Systems, Inc.; the full issue list with counts is above.
How do I file a complaint against AMCOL Systems, Inc.?
You can file a complaint against AMCOL Systems, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about AMCOL Systems, Inc.?
Consumers in 36 states and territories have filed complaints about AMCOL Systems, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for AMCOL Systems, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.