CFPB Consumer Complaint Profile

AMCOL Systems, Inc.

Behind the 686 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

686
Total complaints
44
Last 12 months
86.6%
Timely response
36
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, AMCOL Systems, Inc. has accumulated 686 complaints, placing it #425 by volume. It answers 86.6% of complaints on time - below the 93% median for companies with 100+ complaints.

#425
of 3,848 companies by volume
86.6%
answered on time
Debt collection
most-complained product
36
states with complaints
AMCOL Systems, Inc. timely response rate 86.6%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical debt 356
Debt collection - Medical 150
Debt collection - I do not know 85
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 50
Debt collection - Other debt 18
Debt collection - Other (i.e. phone, health club, etc.) 14
Debt collection - Credit card debt 3
Credit reporting 2
Credit reporting or other personal consumer reports - Credit reporting 2
Money transfer, virtual currency, or money service - Debt settlement 1

Top Issues

1.Attempts to collect debt not owed 204
2.Written notification about debt 127
3.Cont'd attempts collect debt not owed 92
4.False statements or representation 58
5.Disclosure verification of debt 48
6.Communication tactics 42
7.Took or threatened to take negative or legal action 35
8.Incorrect information on your report 33
9.Problem with a credit reporting company's investigation into an existing problem 16
10.Improper contact or sharing of info 12

Complaints by Year

Year Complaints
2013 7
2014 27
2015 62
2016 60
2017 126
2018 123
2019 88
2020 47
2021 31
2022 27
2023 20
2024 15
2025 48
2026 5

Complaints by State (Top 15)

Texas 186
South Carolina 64
North Carolina 63
Michigan 50
Florida 28
Ohio 26
Arizona 25
Oklahoma 19
Virginia 18
California 18
Indiana 15
Missouri 15
Louisiana 14
Georgia 13
Kansas 13

Company Responses

Closed with explanation 616
Untimely response 54
Closed with non-monetary relief 14
Closed 2

What the CFPB Complaint Record Shows for AMCOL Systems, Inc.

AMCOL Systems, Inc. carries 686 complaints in the CFPB's database, 44 of them filed within the past 12 months. Consumers spanning 36 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

Within the Bureau's 15-day response window, AMCOL Systems, Inc. answers 86.6% of forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. In 16.9% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 2% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does AMCOL Systems, Inc. have?

The CFPB has logged 686 complaints against AMCOL Systems, Inc. to date, of which 44 came in over the last 12 months.

Does AMCOL Systems, Inc. respond to complaints on time?

AMCOL Systems, Inc.'s CFPB timely-response rate is 86.6%.

What product generates the most complaints for AMCOL Systems, Inc.?

Among all products tied to AMCOL Systems, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with AMCOL Systems, Inc.?

Consumers most often cite "Attempts to collect debt not owed" when complaining about AMCOL Systems, Inc.; the full issue list with counts is above.

How do I file a complaint against AMCOL Systems, Inc.?

You can file a complaint against AMCOL Systems, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about AMCOL Systems, Inc.?

Consumers in 36 states and territories have filed complaints about AMCOL Systems, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.