CFPB Consumer Complaint Profile
Conn's, Inc.
2,593 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 2,593
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99.4%
- Timely response
- Above median
- 39
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Conn's, Inc. sits at #178, with 2,593 complaints logged. On-time replies land at 99.4%, the 69th percentile for the 100+ complaint peer group.
- #178
- of 3,843 companies by volume
- 99.4%
- on time (69th pctile)
- Credit reporting, cr…
- most-complained product
- 39
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Conn's, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.4% Higher than most higher than 69% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2023 to 2024 complete years
- Annual CFPB complaint volume moved from 259 in 2023 to 447 in 2024 (2023 → 2024).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 109 |
| 2016 | 229 |
| 2017 | 222 |
| 2018 | 256 |
| 2019 | 233 |
| 2020 | 300 |
| 2021 | 313 |
| 2022 | 225 |
| 2023 | 259 |
| 2024 | 447 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Conn's, Inc.
The CFPB Consumer Complaint Database has logged 2,593 complaints against Conn's, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 39 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Credit reporting, credit repair services, or other personal consumer reports," which sits at the top of the product breakdown. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Conn's, Inc. draw a 99.4% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 17% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 18.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Conn's, Inc. have?
Conn's, Inc. has 2,593 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Conn's, Inc. respond to complaints on time?
Conn's, Inc.'s CFPB timely-response rate is 99.4%. That is a strong response record by CFPB standards.
What product generates the most complaints for Conn's, Inc.?
"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Conn's, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Conn's, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Conn's, Inc. - see all issues and counts above.
How do I file a complaint against Conn's, Inc.?
You can file a complaint against Conn's, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Conn's, Inc.?
Conn's, Inc. has drawn CFPB complaints from 39 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Conn's, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (2,593 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (17% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Conn's, Inc. have?
Conn's, Inc. has 2,593 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Conn's, Inc. respond to complaints on time?
Conn's, Inc.'s CFPB timely-response rate is 99.4%. That is a strong response record by CFPB standards.
What product generates the most complaints for Conn's, Inc.?
"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Conn's, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Conn's, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Conn's, Inc. - see all issues and counts above.
How do I file a complaint against Conn's, Inc.?
You can file a complaint against Conn's, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Conn's, Inc.?
Conn's, Inc. has drawn CFPB complaints from 39 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.