CFPB Consumer Complaint Profile
Conn's, Inc.
2,593 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 2,593
- Total complaints
- 0
- Last 12 months
- 99.4%
- Timely response
- 39
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Conn's, Inc. sits at #178, with 2,593 complaints logged. 99.4% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #178
- of 3,848 companies by volume
- 99.4%
- answered on time
- Credit reporting, cr…
- most-complained product
- 39
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 109 |
| 2016 | 229 |
| 2017 | 222 |
| 2018 | 256 |
| 2019 | 233 |
| 2020 | 300 |
| 2021 | 313 |
| 2022 | 225 |
| 2023 | 259 |
| 2024 | 447 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Conn's, Inc.
The CFPB Consumer Complaint Database has logged 2,593 complaints against Conn's, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 39 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Credit reporting, credit repair services, or other personal consumer reports," which sits at the top of the product breakdown. The specific issue named most within that category is "Incorrect information on your report," a reasonable starting point for understanding recurring friction.
99.4% of CFPB-forwarded complaints against Conn's, Inc. get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 17% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 18.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Conn's, Inc. have?
Conn's, Inc. has 2,593 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Conn's, Inc. respond to complaints on time?
Conn's, Inc.'s CFPB timely-response rate is 99.4%. That is a strong response record by CFPB standards.
What product generates the most complaints for Conn's, Inc.?
"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Conn's, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Conn's, Inc.?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Conn's, Inc. - see all issues and counts above.
How do I file a complaint against Conn's, Inc.?
You can file a complaint against Conn's, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Conn's, Inc.?
Conn's, Inc. has drawn CFPB complaints from 39 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,593)
Also handles Credit reporting, credit repair services, or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.