CFPB Consumer Complaint Profile
American Bancshares Mortgage, LLC
What 12 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 12
- Total complaints
- Below average
- 2
- Last 12 months
- 83.3%
- Timely response
- Bottom quartile
- 2
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, American Bancshares Mortgage, LLC has accumulated 12 complaints, placing it #3492 by volume. It posts a 83.3% on-time response rate, the 11th percentile among companies with 100+ complaints.
- #3492
- of 3,843 companies by volume
- 83.3%
- on time (11th pctile)
- Mortgage
- most-complained product
- 2
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
American Bancshares Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
83.3% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 1 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Bancshares Mortgage, LLC
12 complaints against American Bancshares Mortgage, LLC appear in the CFPB record, including 2 from the trailing year. The 2 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against American Bancshares Mortgage, LLC draw a 83.3% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Bancshares Mortgage, LLC have?
The CFPB has logged 12 complaints against American Bancshares Mortgage, LLC to date, of which 2 came in over the last 12 months.
Does American Bancshares Mortgage, LLC respond to complaints on time?
American Bancshares Mortgage, LLC's CFPB timely-response rate is 83.3%.
What product generates the most complaints for American Bancshares Mortgage, LLC?
Among all products tied to American Bancshares Mortgage, LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with American Bancshares Mortgage, LLC?
Consumers most often cite "Trouble during payment process" when complaining about American Bancshares Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against American Bancshares Mortgage, LLC?
You can file a complaint against American Bancshares Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Bancshares Mortgage, LLC?
American Bancshares Mortgage, LLC has drawn CFPB complaints from 2 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.