CFPB Consumer Complaint Profile
American Portifolio Mortgage
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 19
- Total complaints
- Below average
- 2
- Last 12 months
- 89.5%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, American Portifolio Mortgage sits at #2935. For answering complaints on time it stands at the 17th percentile in the 100+ complaint peer group.
- Mortgage
- most-complained product
- FL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
American Portifolio Mortgage vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.5% Among the lowest higher than 17% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 3 |
| 2017 | 2 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 6 |
| 2024 | 2 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Portifolio Mortgage
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for American Portifolio Mortgage, with consumers across the country filing against it. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for American Portifolio Mortgage: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does American Portifolio Mortgage have?
American Portifolio Mortgage has 19 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does American Portifolio Mortgage respond to complaints on time?
American Portifolio Mortgage's CFPB timely-response rate is 89.5%.
What product generates the most complaints for American Portifolio Mortgage?
The most complained-about product for American Portifolio Mortgage is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with American Portifolio Mortgage?
The most common issue reported by consumers about American Portifolio Mortgage is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against American Portifolio Mortgage?
You can file a complaint against American Portifolio Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Portifolio Mortgage?
The CFPB has recorded complaints against American Portifolio Mortgage from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.