CFPB Consumer Complaint Profile
American Portifolio Mortgage
What 19 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 19
- Total complaints
- 2
- Last 12 months
- 89.5%
- Timely response
- 9
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, American Portifolio Mortgage sits at #2939, with 19 complaints logged. 89.5% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #2939
- of 3,848 companies by volume
- 89.5%
- answered on time
- Mortgage
- most-complained product
- 9
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 3 |
| 2017 | 2 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 6 |
| 2024 | 2 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for American Portifolio Mortgage
The CFPB Consumer Complaint Database has logged 19 complaints against American Portifolio Mortgage overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
89.5% of CFPB-forwarded complaints against American Portifolio Mortgage get a reply inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 20% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does American Portifolio Mortgage have?
American Portifolio Mortgage has 19 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does American Portifolio Mortgage respond to complaints on time?
American Portifolio Mortgage's CFPB timely-response rate is 89.5%.
What product generates the most complaints for American Portifolio Mortgage?
The most complained-about product for American Portifolio Mortgage is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with American Portifolio Mortgage?
The most common issue reported by consumers about American Portifolio Mortgage is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against American Portifolio Mortgage?
You can file a complaint against American Portifolio Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about American Portifolio Mortgage?
The CFPB has recorded complaints against American Portifolio Mortgage from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~19)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.