CFPB Consumer Complaint Profile
Ameris Bancorp
561 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 561
- Total complaints
- 93
- Last 12 months
- 96.8%
- Timely response
- 29
- States affected
The verdict
561 CFPB complaints put Ameris Bancorp at #473 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 96.8%, ahead of the 93% median among companies with 100+ complaints.
- #473
- of 3,848 companies by volume
- 96.8%
- answered on time
- Mortgage
- most-complained product
- 29
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 4 |
| 2019 | 32 |
| 2020 | 71 |
| 2021 | 80 |
| 2022 | 106 |
| 2023 | 82 |
| 2024 | 69 |
| 2025 | 92 |
| 2026 | 25 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ameris Bancorp
561 complaints against Ameris Bancorp appear in the CFPB record, including 93 from the trailing year. The 29 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
96.8% of CFPB-forwarded complaints against Ameris Bancorp get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Of complaints that were resolved, 3.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ameris Bancorp have?
Ameris Bancorp has 561 total consumer complaints filed with the CFPB, with 93 filed in the last 12 months.
Does Ameris Bancorp respond to complaints on time?
Ameris Bancorp has a 96.8% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Ameris Bancorp?
Among all products tied to Ameris Bancorp, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Ameris Bancorp?
The most common issue reported by consumers about Ameris Bancorp is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Ameris Bancorp?
You can file a complaint against Ameris Bancorp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ameris Bancorp?
The CFPB has recorded complaints against Ameris Bancorp from 29 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~561)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.