CFPB Consumer Complaint Profile
Ameris Bancorp
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 561
- Total complaints
- Above average
- 93
- Last 12 months
- 96.8%
- Timely response
- Below median
- 29
- States affected
The verdict
By CFPB complaint volume, Ameris Bancorp is #472 out of 3,843 financial companies. Its on-time response record is at the 38th percentile among companies with 100+ complaints.
- Mortgage
- most-complained product
- GA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ameris Bancorp vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.8% Around the middle higher than 38% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 69 in 2024 to 92 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 4 |
| 2019 | 32 |
| 2020 | 71 |
| 2021 | 80 |
| 2022 | 106 |
| 2023 | 82 |
| 2024 | 69 |
| 2025 | 92 |
| 2026year in progress | 25 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ameris Bancorp
In the CFPB record, Ameris Bancorp has a multi-regional complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Ameris Bancorp have?
Ameris Bancorp has 561 total consumer complaints filed with the CFPB, with 93 filed in the last 12 months.
Does Ameris Bancorp respond to complaints on time?
Ameris Bancorp has a 96.8% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Ameris Bancorp?
Among all products tied to Ameris Bancorp, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Ameris Bancorp?
The most common issue reported by consumers about Ameris Bancorp is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Ameris Bancorp?
You can file a complaint against Ameris Bancorp directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ameris Bancorp?
The CFPB has recorded complaints against Ameris Bancorp from 29 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.