CFPB Consumer Complaint Profile

Apex Mortgage LLC

Behind the 13 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

13
Total complaints
0
Last 12 months
92.3%
Timely response
6
States affected

The verdict

Apex Mortgage LLC ranks #3413 of 3,848 financial companies by CFPB complaint volume, with 13 complaints on record. 92.3% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.

#3413
of 3,848 companies by volume
92.3%
answered on time
Mortgage
most-complained product
6
states with complaints
Apex Mortgage LLC timely response rate 92.3%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Mortgage - FHA mortgage 4
Mortgage - Conventional home mortgage 3
Mortgage - VA mortgage 2
Payday loan, title loan, or personal loan - Personal line of credit 1
Debt collection - Other debt 1
Money transfer, virtual currency, or money service - Domestic (US) money transfer 1
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 1

Top Issues

1.Closing on a mortgage 6
2.Applying for a mortgage or refinancing an existing mortgage 2
3.Trouble during payment process 1
4.Getting a line of credit 1
5.Communication tactics 1
6.Fraud or scam 1
7.Improper use of your report 1

Complaints by Year

Year Complaints
2020 2
2021 2
2022 4
2023 5

Complaints by State (Top 15)

Maryland 6
Virginia 3
Georgia 1
Ohio 1
Mississippi 1
Massachusetts 1

Company Responses

Closed with explanation 12
Closed with monetary relief 1

What the CFPB Complaint Record Shows for Apex Mortgage LLC

The CFPB Consumer Complaint Database has logged 13 complaints against Apex Mortgage LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 6 states and territories, making this a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Closing on a mortgage," a reasonable starting point for understanding recurring friction.

Apex Mortgage LLC's timely response rate stands at 92.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. 7.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Apex Mortgage LLC have?

Apex Mortgage LLC has 13 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.

Does Apex Mortgage LLC respond to complaints on time?

92.3% of the CFPB complaints against Apex Mortgage LLC get a response within the expected window.

What product generates the most complaints for Apex Mortgage LLC?

"Mortgage" draws more CFPB complaints against Apex Mortgage LLC than any other product - see the full breakdown above.

What is the most common complaint issue with Apex Mortgage LLC?

Consumers most often cite "Closing on a mortgage" when complaining about Apex Mortgage LLC; the full issue list with counts is above.

How do I file a complaint against Apex Mortgage LLC?

You can file a complaint against Apex Mortgage LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Apex Mortgage LLC?

Consumers in 6 states and territories have filed complaints about Apex Mortgage LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.