CFPB Consumer Complaint Profile
Augusta Collection Agency, Inc.
Behind the 106 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 106
- Total complaints
- 12
- Last 12 months
- 87.7%
- Timely response
- 12
- States affected
The verdict
106 CFPB complaints put Augusta Collection Agency, Inc. at #1291 out of 3,848 financial companies ranked by complaint volume. It answers 87.7% of complaints on time - below the 93% median for companies with 100+ complaints.
- #1291
- of 3,848 companies by volume
- 87.7%
- answered on time
- Debt collection
- most-complained product
- 12
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 4 |
| 2015 | 4 |
| 2016 | 4 |
| 2017 | 7 |
| 2018 | 6 |
| 2019 | 2 |
| 2020 | 7 |
| 2021 | 13 |
| 2022 | 17 |
| 2023 | 11 |
| 2024 | 16 |
| 2025 | 4 |
| 2026 | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Augusta Collection Agency, Inc.
106 complaints against Augusta Collection Agency, Inc. appear in the CFPB record, including 12 from the trailing year. The 12 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Augusta Collection Agency, Inc. answers 87.7% of forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response was formally disputed in 50% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 7.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Augusta Collection Agency, Inc. have?
106 complaints have been filed against Augusta Collection Agency, Inc. with the CFPB overall - 12 of them in the past year.
Does Augusta Collection Agency, Inc. respond to complaints on time?
Augusta Collection Agency, Inc.'s CFPB timely-response rate is 87.7%.
What product generates the most complaints for Augusta Collection Agency, Inc.?
"Debt collection" draws more CFPB complaints against Augusta Collection Agency, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Augusta Collection Agency, Inc.?
The most common issue reported by consumers about Augusta Collection Agency, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Augusta Collection Agency, Inc.?
You can file a complaint against Augusta Collection Agency, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Augusta Collection Agency, Inc.?
Consumers in 12 states and territories have filed complaints about Augusta Collection Agency, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~106)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.