CFPB Consumer Complaint Profile
Augusta Collection Agency, Inc.
Behind the 106 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 106
- Total complaints
- Mid-range
- 12
- Last 12 months
- 87.7%
- Timely response
- Bottom quartile
- 12
- States affected
The verdict
106 CFPB complaints put Augusta Collection Agency, Inc. at #1289 out of 3,843 financial companies ranked by complaint volume. It posts a 87.7% on-time response rate, the 15th percentile among companies with 100+ complaints.
- #1289
- of 3,843 companies by volume
- 87.7%
- on time (15th pctile)
- Debt collection
- most-complained product
- 12
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Augusta Collection Agency, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.7% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 16 in 2024 to 4 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 4 |
| 2015 | 4 |
| 2016 | 4 |
| 2017 | 7 |
| 2018 | 6 |
| 2019 | 2 |
| 2020 | 7 |
| 2021 | 13 |
| 2022 | 17 |
| 2023 | 11 |
| 2024 | 16 |
| 2025 | 4 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Augusta Collection Agency, Inc.
106 complaints against Augusta Collection Agency, Inc. appear in the CFPB record, including 12 from the trailing year. The 12 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Augusta Collection Agency, Inc. posts a 87.7% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 50% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 7.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Augusta Collection Agency, Inc. have?
106 complaints have been filed against Augusta Collection Agency, Inc. with the CFPB overall - 12 of them in the past year.
Does Augusta Collection Agency, Inc. respond to complaints on time?
Augusta Collection Agency, Inc.'s CFPB timely-response rate is 87.7%.
What product generates the most complaints for Augusta Collection Agency, Inc.?
"Debt collection" draws more CFPB complaints against Augusta Collection Agency, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Augusta Collection Agency, Inc.?
The most common issue reported by consumers about Augusta Collection Agency, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Augusta Collection Agency, Inc.?
You can file a complaint against Augusta Collection Agency, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Augusta Collection Agency, Inc.?
Consumers in 12 states and territories have filed complaints about Augusta Collection Agency, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Augusta Collection Agency, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (50% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.