CFPB Consumer Complaint Profile
Mr. Cooper Group Inc.
15,458 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 15,458
- Total complaints
- Among the highest
- 2,544
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 56
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Mr. Cooper Group Inc. has accumulated 15,458 complaints, placing it #46 by volume. It posts a 99.9% on-time response rate, the 82nd percentile among companies with 100+ complaints.
- #46
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Mortgage
- most-complained product
- 56
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mr. Cooper Group Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 2,414 in 2024 to 2,622 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 5 |
| 2013 | 3 |
| 2014 | 2 |
| 2015 | 2 |
| 2017 | 44 |
| 2018 | 400 |
| 2019 | 1,867 |
| 2020 | 1,444 |
| 2021 | 2,066 |
| 2022 | 1,923 |
| 2023 | 2,115 |
| 2024 | 2,414 |
| 2025 | 2,622 |
| 2026year in progress | 551 |
Complaints by State (Top 15)
Company Responses
Mr. Cooper Group Inc. Complaint Concentration Profile
Mr. Cooper Group Inc. is a high-volume CFPB cohort (15,458 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 47 named product lines in the stored breakdown, the leading three (Mortgage, Mortgage, Mortgage) hold a 78.4% share of product-tagged complaints. The Herfindahl index on that product mix is 0.361 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Trouble during payment process, Struggling to pay mortgage, Incorrect information on your report) cover a 81.9% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Florida, Texas) hold a 33.5% share of state-tagged volume across 56 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 99.6% share among the 15,458 response-tagged complaints (15,399 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (2,622 complaints); the lightest year on file was 2014 (2). From 2024 to 2025, annual volume rose 8.6% (2,414 → 2,622). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Mr. Cooper Group Inc.
15,458 complaints against Mr. Cooper Group Inc. appear in the CFPB record, including 2,544 from the trailing year. The 56 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Mr. Cooper Group Inc. draw a 99.9% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 46.2% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mr. Cooper Group Inc. have?
15,458 complaints have been filed against Mr. Cooper Group Inc. with the CFPB overall - 2,544 of them in the past year.
Does Mr. Cooper Group Inc. respond to complaints on time?
Mr. Cooper Group Inc.'s CFPB timely-response rate is 99.9%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Mr. Cooper Group Inc.?
The most complained-about product for Mr. Cooper Group Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Mr. Cooper Group Inc.?
The most common issue reported by consumers about Mr. Cooper Group Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Mr. Cooper Group Inc.?
You can file a complaint against Mr. Cooper Group Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mr. Cooper Group Inc.?
Consumers in 56 states and territories have filed complaints about Mr. Cooper Group Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Mr. Cooper Group Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (15,458 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (46.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.