CFPB Consumer Complaint Profile
Mr. Cooper Group Inc.
15,458 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 15,458
- Total complaints
- 2,544
- Last 12 months
- 99.9%
- Timely response
- 56
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Mr. Cooper Group Inc. has accumulated 15,458 complaints, placing it #46 by volume. It answers 99.9% of complaints on time - above the 93% median for companies with 100+ complaints.
- #46
- of 3,848 companies by volume
- 99.9%
- answered on time
- Mortgage
- most-complained product
- 56
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 5 |
| 2013 | 3 |
| 2014 | 2 |
| 2015 | 2 |
| 2017 | 44 |
| 2018 | 400 |
| 2019 | 1,867 |
| 2020 | 1,444 |
| 2021 | 2,066 |
| 2022 | 1,923 |
| 2023 | 2,115 |
| 2024 | 2,414 |
| 2025 | 2,622 |
| 2026 | 551 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mr. Cooper Group Inc.
15,458 complaints against Mr. Cooper Group Inc. appear in the CFPB record, including 2,544 from the trailing year. The 56 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
99.9% of CFPB-forwarded complaints against Mr. Cooper Group Inc. get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 46.2% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0.3% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mr. Cooper Group Inc. have?
15,458 complaints have been filed against Mr. Cooper Group Inc. with the CFPB overall - 2,544 of them in the past year.
Does Mr. Cooper Group Inc. respond to complaints on time?
Mr. Cooper Group Inc.'s CFPB timely-response rate is 99.9%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Mr. Cooper Group Inc.?
The most complained-about product for Mr. Cooper Group Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Mr. Cooper Group Inc.?
The most common issue reported by consumers about Mr. Cooper Group Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Mr. Cooper Group Inc.?
You can file a complaint against Mr. Cooper Group Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mr. Cooper Group Inc.?
Consumers in 56 states and territories have filed complaints about Mr. Cooper Group Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~15,458)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.