CFPB Consumer Complaint Profile
Aura Mortgage Advisors LLC
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 0
- Last 12 months
- 92.3%
- Timely response
- Bottom quartile
- 5
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Aura Mortgage Advisors LLC sits at #3408. For answering complaints on time it stands at the 22nd percentile in the 100+ complaint peer group.
- Mortgage
- most-complained product
- MA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Aura Mortgage Advisors LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.3% Among the lowest higher than 22% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 5 |
| 2019 | 1 |
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 1 |
| 2024 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Aura Mortgage Advisors LLC
Aura Mortgage Advisors LLC draws a geographically concentrated spread of CFPB complaints, filed by consumers in many parts of the country. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Aura Mortgage Advisors LLC have?
13 complaints have been filed against Aura Mortgage Advisors LLC with the CFPB overall - 0 of them in the past year.
Does Aura Mortgage Advisors LLC respond to complaints on time?
Aura Mortgage Advisors LLC has a 92.3% timely response rate to CFPB complaints.
What product generates the most complaints for Aura Mortgage Advisors LLC?
Among all products tied to Aura Mortgage Advisors LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Aura Mortgage Advisors LLC?
The most common issue reported by consumers about Aura Mortgage Advisors LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Aura Mortgage Advisors LLC?
You can file a complaint against Aura Mortgage Advisors LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Aura Mortgage Advisors LLC?
The CFPB has recorded complaints against Aura Mortgage Advisors LLC from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.