CFPB Consumer Complaint Profile
Bci Financial Group, Inc.
66 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 66
- Total complaints
- Mid-range
- 9
- Last 12 months
- 100%
- Timely response
- Top decile
- 14
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Bci Financial Group, Inc. has accumulated 66 complaints, placing it #1596 by volume. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #1596
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 14
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bci Financial Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 7 |
| 2020 | 7 |
| 2021 | 10 |
| 2022 | 10 |
| 2023 | 11 |
| 2024 | 9 |
| 2025 | 11 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bci Financial Group, Inc.
The CFPB Consumer Complaint Database has logged 66 complaints against Bci Financial Group, Inc. overall, with 9 of those filed in the trailing 12 months. Reports have come from consumers in 14 states and territories, making this a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Bci Financial Group, Inc. draw a 100% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 16.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bci Financial Group, Inc. have?
Bci Financial Group, Inc. has 66 total consumer complaints filed with the CFPB, with 9 filed in the last 12 months.
Does Bci Financial Group, Inc. respond to complaints on time?
CFPB complaints against Bci Financial Group, Inc. draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Bci Financial Group, Inc.?
Among all products tied to Bci Financial Group, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Bci Financial Group, Inc.?
The most common issue reported by consumers about Bci Financial Group, Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Bci Financial Group, Inc.?
You can file a complaint against Bci Financial Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bci Financial Group, Inc.?
Consumers in 14 states and territories have filed complaints about Bci Financial Group, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.