CFPB Consumer Complaint Profile
C&F Mortgage Corporation
Behind the 22 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 22
- Total complaints
- Mid-range
- 0
- Last 12 months
- 95.5%
- Timely response
- Below median
- 4
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, C&F Mortgage Corporation has accumulated 22 complaints, placing it #2732 by volume. It posts a 95.5% on-time response rate, the 31st percentile among companies with 100+ complaints.
- #2732
- of 3,843 companies by volume
- 95.5%
- on time (31st pctile)
- Debt collection
- most-complained product
- 4
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
C&F Mortgage Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.5% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 4 |
| 2015 | 1 |
| 2017 | 10 |
| 2018 | 1 |
| 2019 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for C&F Mortgage Corporation
22 complaints against C&F Mortgage Corporation appear in the CFPB record, including 0 from the trailing year. The 4 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Took or threatened to take negative or legal action," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against C&F Mortgage Corporation draw a 95.5% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 40% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 36.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does C&F Mortgage Corporation have?
C&F Mortgage Corporation has 22 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does C&F Mortgage Corporation respond to complaints on time?
CFPB complaints against C&F Mortgage Corporation draw a 95.5% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for C&F Mortgage Corporation?
"Debt collection" draws more CFPB complaints against C&F Mortgage Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with C&F Mortgage Corporation?
Consumers most often cite "Took or threatened to take negative or legal action" when complaining about C&F Mortgage Corporation; the full issue list with counts is above.
How do I file a complaint against C&F Mortgage Corporation?
You can file a complaint against C&F Mortgage Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about C&F Mortgage Corporation?
The CFPB has recorded complaints against C&F Mortgage Corporation from 4 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for C&F Mortgage Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (40% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.