CFPB Consumer Complaint Profile
Capitol Credit Services, Inc
Behind the 15 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 15
- Total complaints
- Below average
- 0
- Last 12 months
- 13.3%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
Capitol Credit Services, Inc ranks #3232 of 3,843 financial companies by CFPB complaint volume, with 15 complaints on record. Its on-time response rate is 13.3%, the 1st percentile among companies with 100+ complaints.
- #3232
- of 3,843 companies by volume
- 13.3%
- on time (1st pctile)
- Credit card or prepa…
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Capitol Credit Services, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
13.3% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 1 |
| 2017 | 3 |
| 2018 | 1 |
| 2019 | 4 |
| 2020 | 3 |
| 2021 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Capitol Credit Services, Inc
The CFPB Consumer Complaint Database has logged 15 complaints against Capitol Credit Services, Inc overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Credit card or prepaid card," which sits at the top of the product breakdown. The specific issue named most within that category is "Getting a credit card," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Capitol Credit Services, Inc posts a 13.3% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved cases drew a formal consumer-dispute rate of 0% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 13.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Capitol Credit Services, Inc have?
15 complaints have been filed against Capitol Credit Services, Inc with the CFPB overall - 0 of them in the past year.
Does Capitol Credit Services, Inc respond to complaints on time?
Capitol Credit Services, Inc has a 13.3% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Capitol Credit Services, Inc?
"Credit card or prepaid card" draws more CFPB complaints against Capitol Credit Services, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Capitol Credit Services, Inc?
"Getting a credit card" is the single most frequently cited issue in complaints against Capitol Credit Services, Inc - see all issues and counts above.
How do I file a complaint against Capitol Credit Services, Inc?
You can file a complaint against Capitol Credit Services, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Capitol Credit Services, Inc?
Capitol Credit Services, Inc has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Capitol Credit Services, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (0% here).
Also handles Credit card or prepaid card
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.