CFPB Consumer Complaint Profile

Cascade Capital, LLC

Consumers have filed 353 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

353
Total complaints
60
Last 12 months
84.7%
Timely response
40
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, Cascade Capital, LLC sits at #625, with 353 complaints logged. Its on-time response rate is 84.7%, trailing the 93% median among companies with 100+ complaints.

#625
of 3,848 companies by volume
84.7%
answered on time
Debt collection
most-complained product
40
states with complaints
Cascade Capital, LLC timely response rate 84.7%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Medical debt 182
Debt collection - I do not know 48
Debt collection - Auto debt 38
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 19
Credit reporting or other personal consumer reports - Credit reporting 12
Debt collection - Other debt 10
Debt collection - Other (i.e. phone, health club, etc.) 8
Debt collection - Credit card 7
Debt collection - Medical 5
Debt collection - Auto 5

Top Issues

1.Attempts to collect debt not owed 137
2.Written notification about debt 57
3.Took or threatened to take negative or legal action 33
4.Cont'd attempts collect debt not owed 24
5.False statements or representation 21
6.Communication tactics 21
7.Incorrect information on your report 19
8.Disclosure verification of debt 12
9.Improper use of your report 8
10.Problem with a company's investigation into an existing problem 3

Complaints by Year

Year Complaints
2013 2
2014 12
2015 18
2016 10
2017 17
2018 19
2019 19
2020 29
2021 27
2022 46
2023 36
2024 45
2025 60
2026 13

Complaints by State (Top 15)

Texas 59
Florida 45
Georgia 39
Virginia 25
Tennessee 20
Arizona 14
Louisiana 14
California 14
Alabama 13
Indiana 9
New York 9
Arkansas 8
South Carolina 7
Kansas 7
North Carolina 7

Company Responses

Closed with explanation 338
Closed with non-monetary relief 10
In progress 3
Untimely response 2

What the CFPB Complaint Record Shows for Cascade Capital, LLC

The CFPB Consumer Complaint Database has logged 353 complaints against Cascade Capital, LLC overall, with 60 of those filed in the trailing 12 months. Reports have come from consumers in 40 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

Cascade Capital, LLC's timely response rate stands at 84.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response in 13.3% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 2.8% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Cascade Capital, LLC have?

The CFPB has logged 353 complaints against Cascade Capital, LLC to date, of which 60 came in over the last 12 months.

Does Cascade Capital, LLC respond to complaints on time?

84.7% of the CFPB complaints against Cascade Capital, LLC get a response within the expected window.

What product generates the most complaints for Cascade Capital, LLC?

The most complained-about product for Cascade Capital, LLC is "Debt collection." You can view the full product breakdown on this page.

What is the most common complaint issue with Cascade Capital, LLC?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Cascade Capital, LLC - see all issues and counts above.

How do I file a complaint against Cascade Capital, LLC?

You can file a complaint against Cascade Capital, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Cascade Capital, LLC?

Consumers in 40 states and territories have filed complaints about Cascade Capital, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.