CFPB Consumer Complaint Profile
Thaxton Investment Corporation
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,423
- Total complaints
- Among the highest
- 367
- Last 12 months
- 99.2%
- Timely response
- Above median
- 35
- States affected
The verdict
By CFPB complaint volume, Thaxton Investment Corporation is #265 out of 3,843 financial companies. For answering complaints on time it stands at the 64th percentile in the 100+ complaint peer group.
- Credit reporting or …
- most-complained product
- TX
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Thaxton Investment Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.2% Higher than most higher than 64% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 241 in 2024 to 342 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 13 |
| 2014 | 28 |
| 2015 | 35 |
| 2016 | 30 |
| 2017 | 47 |
| 2018 | 60 |
| 2019 | 57 |
| 2020 | 62 |
| 2021 | 90 |
| 2022 | 118 |
| 2023 | 195 |
| 2024 | 241 |
| 2025 | 342 |
| 2026year in progress | 105 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Thaxton Investment Corporation
In the CFPB record, Thaxton Investment Corporation has a multi-regional complaint footprint. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Thaxton Investment Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Similar dispute rates
Nearest companies by share of complaints marked disputed (13.3% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Thaxton Investment Corporation have?
Thaxton Investment Corporation has 1,423 total consumer complaints filed with the CFPB, with 367 filed in the last 12 months.
Does Thaxton Investment Corporation respond to complaints on time?
CFPB complaints against Thaxton Investment Corporation draw a 99.2% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Thaxton Investment Corporation?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Thaxton Investment Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Thaxton Investment Corporation?
The most common issue reported by consumers about Thaxton Investment Corporation is "Incorrect information on your report." All complaint issues are listed above with their counts.
How do I file a complaint against Thaxton Investment Corporation?
You can file a complaint against Thaxton Investment Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Thaxton Investment Corporation?
The CFPB has recorded complaints against Thaxton Investment Corporation from 35 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.