CFPB Consumer Complaint Profile
Lakeview Loan Servicing, LLC
What 2,684 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 2,684
- Total complaints
- 325
- Last 12 months
- 99.3%
- Timely response
- 55
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Lakeview Loan Servicing, LLC has accumulated 2,684 complaints, placing it #169 by volume. 99.3% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #169
- of 3,848 companies by volume
- 99.3%
- answered on time
- Mortgage
- most-complained product
- 55
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 6 |
| 2015 | 12 |
| 2016 | 29 |
| 2017 | 56 |
| 2018 | 143 |
| 2019 | 317 |
| 2020 | 399 |
| 2021 | 463 |
| 2022 | 281 |
| 2023 | 329 |
| 2024 | 262 |
| 2025 | 296 |
| 2026 | 91 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Lakeview Loan Servicing, LLC
The CFPB Consumer Complaint Database has logged 2,684 complaints against Lakeview Loan Servicing, LLC overall, with 325 of those filed in the trailing 12 months. Reports have come from consumers in 55 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
99.3% of CFPB-forwarded complaints against Lakeview Loan Servicing, LLC get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 13.4% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0.7% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Lakeview Loan Servicing, LLC have?
The CFPB has logged 2,684 complaints against Lakeview Loan Servicing, LLC to date, of which 325 came in over the last 12 months.
Does Lakeview Loan Servicing, LLC respond to complaints on time?
Lakeview Loan Servicing, LLC's CFPB timely-response rate is 99.3%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Lakeview Loan Servicing, LLC?
The most complained-about product for Lakeview Loan Servicing, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Lakeview Loan Servicing, LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Lakeview Loan Servicing, LLC - see all issues and counts above.
How do I file a complaint against Lakeview Loan Servicing, LLC?
You can file a complaint against Lakeview Loan Servicing, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Lakeview Loan Servicing, LLC?
The CFPB has recorded complaints against Lakeview Loan Servicing, LLC from 55 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,684)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.