CFPB Consumer Complaint Profile
Castle Mortgage Corporation dba Excelerate Capital
Consumers have filed 16 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 16
- Total complaints
- Below average
- 3
- Last 12 months
- 56.3%
- Timely response
- Bottom decile
- 5
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Castle Mortgage Corporation dba Excelerate Capital sits at #3154, with 16 complaints logged. On-time replies land at 56.3%, the 4th percentile for the 100+ complaint peer group.
- #3154
- of 3,843 companies by volume
- 56.3%
- on time (4th pctile)
- Mortgage
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Castle Mortgage Corporation dba Excelerate Capital vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
56.3% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 8 |
| 2023 | 2 |
| 2024 | 3 |
| 2025 | 2 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Castle Mortgage Corporation dba Excelerate Capital
The CFPB Consumer Complaint Database has logged 16 complaints against Castle Mortgage Corporation dba Excelerate Capital overall, with 3 of those filed in the trailing 12 months. Reports have come from consumers in 5 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Castle Mortgage Corporation dba Excelerate Capital's timely response rate stands at 56.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Castle Mortgage Corporation dba Excelerate Capital have?
Castle Mortgage Corporation dba Excelerate Capital has 16 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Castle Mortgage Corporation dba Excelerate Capital respond to complaints on time?
CFPB complaints against Castle Mortgage Corporation dba Excelerate Capital draw a 56.3% timely-response rate inside the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Castle Mortgage Corporation dba Excelerate Capital?
Among all products tied to Castle Mortgage Corporation dba Excelerate Capital, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Castle Mortgage Corporation dba Excelerate Capital?
Consumers most often cite "Trouble during payment process" when complaining about Castle Mortgage Corporation dba Excelerate Capital; the full issue list with counts is above.
How do I file a complaint against Castle Mortgage Corporation dba Excelerate Capital?
You can file a complaint against Castle Mortgage Corporation dba Excelerate Capital directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Castle Mortgage Corporation dba Excelerate Capital?
Castle Mortgage Corporation dba Excelerate Capital has drawn CFPB complaints from 5 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.