CFPB Consumer Complaint Profile
CBC Credit Services, Inc.
Behind the 19 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 19
- Total complaints
- Below average
- 0
- Last 12 months
- 94.7%
- Timely response
- Below median
- 5
- States affected
The verdict
19 CFPB complaints put CBC Credit Services, Inc. at #2935 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 94.7%, the 28th percentile among companies with 100+ complaints.
- #2935
- of 3,843 companies by volume
- 94.7%
- on time (28th pctile)
- Debt collection
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CBC Credit Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.7% Around the middle higher than 28% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 5 |
| 2017 | 4 |
| 2018 | 4 |
| 2019 | 1 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CBC Credit Services, Inc.
The CFPB Consumer Complaint Database has logged 19 complaints against CBC Credit Services, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 5 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against CBC Credit Services, Inc. draw a 94.7% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 40% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 5.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CBC Credit Services, Inc. have?
19 complaints have been filed against CBC Credit Services, Inc. with the CFPB overall - 0 of them in the past year.
Does CBC Credit Services, Inc. respond to complaints on time?
CFPB complaints against CBC Credit Services, Inc. draw a 94.7% timely-response rate inside the expected window.
What product generates the most complaints for CBC Credit Services, Inc.?
"Debt collection" draws more CFPB complaints against CBC Credit Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with CBC Credit Services, Inc.?
"Communication tactics" is the single most frequently cited issue in complaints against CBC Credit Services, Inc. - see all issues and counts above.
How do I file a complaint against CBC Credit Services, Inc.?
You can file a complaint against CBC Credit Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CBC Credit Services, Inc.?
The CFPB has recorded complaints against CBC Credit Services, Inc. from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for CBC Credit Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (40% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.