CFPB Consumer Complaint Profile
Celebrity Financial, Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 25
- Total complaints
- Mid-range
- 0
- Last 12 months
- 84%
- Timely response
- Bottom quartile
- 10
- States affected
The verdict
By CFPB complaint volume, Celebrity Financial, Inc. is #2586 out of 3,843 financial companies. On response speed it sits at the 12th percentile among companies with 100+ complaints.
- Mortgage
- most-complained product
- CO
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Celebrity Financial, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
84% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 7 |
| 2023 | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Celebrity Financial, Inc.
In the CFPB record, Celebrity Financial, Inc. has a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Celebrity Financial, Inc. have?
Celebrity Financial, Inc. has 25 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Celebrity Financial, Inc. respond to complaints on time?
CFPB complaints against Celebrity Financial, Inc. draw a 84% timely-response rate inside the expected window.
What product generates the most complaints for Celebrity Financial, Inc.?
Among all products tied to Celebrity Financial, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Celebrity Financial, Inc.?
Consumers most often cite "Trouble during payment process" when complaining about Celebrity Financial, Inc.; the full issue list with counts is above.
How do I file a complaint against Celebrity Financial, Inc.?
You can file a complaint against Celebrity Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Celebrity Financial, Inc.?
The CFPB has recorded complaints against Celebrity Financial, Inc. from 10 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.