CFPB Consumer Complaint Profile
Check Into Cash Inc.
Consumers have filed 544 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 544
- Total complaints
- Above average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 35
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Check Into Cash Inc. has accumulated 544 complaints, placing it #481 by volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #481
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 35
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Check Into Cash Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2021 to 2022 complete years
- Annual CFPB complaint volume moved from 62 in 2021 to 4 in 2022 (2021 → 2022).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 22 |
| 2014 | 58 |
| 2015 | 84 |
| 2016 | 57 |
| 2017 | 79 |
| 2018 | 94 |
| 2019 | 44 |
| 2020 | 40 |
| 2021 | 62 |
| 2022 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Check Into Cash Inc.
The CFPB Consumer Complaint Database has logged 544 complaints against Check Into Cash Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 35 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Check Into Cash Inc. draw a 100% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 13.7% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 29%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Check Into Cash Inc. have?
Check Into Cash Inc. has 544 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Check Into Cash Inc. respond to complaints on time?
Check Into Cash Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Check Into Cash Inc.?
The most complained-about product for Check Into Cash Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Check Into Cash Inc.?
The most common issue reported by consumers about Check Into Cash Inc. is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Check Into Cash Inc.?
You can file a complaint against Check Into Cash Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Check Into Cash Inc.?
Check Into Cash Inc. has drawn CFPB complaints from 35 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Check Into Cash Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (13.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.