CFPB Consumer Complaint Profile
Great Lakes
Behind the 1,574 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,574
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99%
- Timely response
- Above median
- 54
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Great Lakes sits at #249, with 1,574 complaints logged. It posts a 99% on-time response rate, the 60th percentile among companies with 100+ complaints.
- #249
- of 3,843 companies by volume
- 99%
- on time (60th pctile)
- Student loan
- most-complained product
- 54
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Great Lakes vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99% Higher than most higher than 60% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2018 to 2019 complete years
- Annual CFPB complaint volume moved from 386 in 2018 to 284 in 2019 (2018 → 2019).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 6 |
| 2013 | 14 |
| 2014 | 33 |
| 2015 | 22 |
| 2016 | 330 |
| 2017 | 499 |
| 2018 | 386 |
| 2019 | 284 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Great Lakes
The CFPB Consumer Complaint Database has logged 1,574 complaints against Great Lakes overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 54 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Great Lakes posts a 99% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 13.9% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0.6%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Great Lakes have?
Great Lakes has 1,574 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Great Lakes respond to complaints on time?
CFPB complaints against Great Lakes draw a 99% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Great Lakes?
"Student loan" draws more CFPB complaints against Great Lakes than any other product - see the full breakdown above.
What is the most common complaint issue with Great Lakes?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Great Lakes - see all issues and counts above.
How do I file a complaint against Great Lakes?
You can file a complaint against Great Lakes directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Great Lakes?
The CFPB has recorded complaints against Great Lakes from 54 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Great Lakes: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,574 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (13.9% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.