CFPB Consumer Complaint Profile

First Data Corporation

Behind the 1,202 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

1,202
Total complaints
0
Last 12 months
93%
Timely response
52
States affected

The verdict

First Data Corporation ranks #299 of 3,848 financial companies by CFPB complaint volume, with 1,202 complaints on record. Its on-time response rate is 93%, ahead of the 93% median among companies with 100+ complaints.

#299
of 3,848 companies by volume
93%
answered on time
Debt collection
most-complained product
52
states with complaints
First Data Corporation timely response rate 93.0%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Other (i.e. phone, health club, etc.) 214
Debt collection - I do not know 136
Debt collection - Other debt 127
Bank account or service - Other bank product/service 112
Credit reporting 81
Credit card or prepaid card - Payroll card 80
Bank account or service - Checking account 70
Checking or savings account - Checking account 68
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 52
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 34

Top Issues

1.Cont'd attempts collect debt not owed 206
2.Attempts to collect debt not owed 142
3.Account opening, closing, or management 61
4.Making/receiving payments, sending money 60
5.Managing an account 57
6.Incorrect information on credit report 52
7.Incorrect information on your report 50
8.Deposits and withdrawals 43
9.False statements or representation 41
10.Problem with a purchase or transfer 37

Complaints by Year

Year Complaints
2012 7
2013 52
2014 179
2015 196
2016 183
2017 186
2018 195
2019 179
2020 25

Complaints by State (Top 15)

California 151
Texas 116
Florida 84
New York 53
Georgia 47
North Carolina 41
Illinois 40
Ohio 37
Maryland 32
Tennessee 31
Louisiana 30
New Jersey 30
Michigan 29
Virginia 27
Washington 26

Company Responses

Closed with explanation 1,052
Closed with non-monetary relief 87
Closed with monetary relief 45
Closed 18

What the CFPB Complaint Record Shows for First Data Corporation

1,202 complaints against First Data Corporation appear in the CFPB record, including 0 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

Within the Bureau's 15-day response window, First Data Corporation answers 93% of forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response was formally disputed in 13.9% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 11% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does First Data Corporation have?

The CFPB has logged 1,202 complaints against First Data Corporation to date, of which 0 came in over the last 12 months.

Does First Data Corporation respond to complaints on time?

93% of the CFPB complaints against First Data Corporation get a response within the expected window.

What product generates the most complaints for First Data Corporation?

"Debt collection" draws more CFPB complaints against First Data Corporation than any other product - see the full breakdown above.

What is the most common complaint issue with First Data Corporation?

"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against First Data Corporation - see all issues and counts above.

How do I file a complaint against First Data Corporation?

You can file a complaint against First Data Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about First Data Corporation?

The CFPB has recorded complaints against First Data Corporation from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.