CFPB Consumer Complaint Profile
First Data Corporation
Behind the 1,202 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,202
- Total complaints
- Among the highest
- 0
- Last 12 months
- 93%
- Timely response
- Bottom quartile
- 52
- States affected
The verdict
First Data Corporation ranks #300 of 3,843 financial companies by CFPB complaint volume, with 1,202 complaints on record. Its on-time response rate is 93%, the 24th percentile among companies with 100+ complaints.
- #300
- of 3,843 companies by volume
- 93%
- on time (24th pctile)
- Debt collection
- most-complained product
- 52
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
First Data Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2019 to 2020 complete years
- Annual CFPB complaint volume moved from 179 in 2019 to 25 in 2020 (2019 → 2020).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 7 |
| 2013 | 52 |
| 2014 | 179 |
| 2015 | 196 |
| 2016 | 183 |
| 2017 | 186 |
| 2018 | 195 |
| 2019 | 179 |
| 2020 | 25 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for First Data Corporation
1,202 complaints against First Data Corporation appear in the CFPB record, including 0 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Cont'd attempts collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, First Data Corporation posts a 93% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 13.9% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 11%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does First Data Corporation have?
The CFPB has logged 1,202 complaints against First Data Corporation to date, of which 0 came in over the last 12 months.
Does First Data Corporation respond to complaints on time?
CFPB complaints against First Data Corporation draw a 93% timely-response rate inside the expected window.
What product generates the most complaints for First Data Corporation?
"Debt collection" draws more CFPB complaints against First Data Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with First Data Corporation?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against First Data Corporation - see all issues and counts above.
How do I file a complaint against First Data Corporation?
You can file a complaint against First Data Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Data Corporation?
The CFPB has recorded complaints against First Data Corporation from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for First Data Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,202 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (13.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does First Data Corporation have?
The CFPB has logged 1,202 complaints against First Data Corporation to date, of which 0 came in over the last 12 months.
Does First Data Corporation respond to complaints on time?
CFPB complaints against First Data Corporation draw a 93% timely-response rate inside the expected window.
What product generates the most complaints for First Data Corporation?
"Debt collection" draws more CFPB complaints against First Data Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with First Data Corporation?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against First Data Corporation - see all issues and counts above.
How do I file a complaint against First Data Corporation?
You can file a complaint against First Data Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about First Data Corporation?
The CFPB has recorded complaints against First Data Corporation from 52 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.