CFPB Consumer Complaint Profile
Citizens Debt relief LLC
What 33 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 33
- Total complaints
- Mid-range
- 27
- Last 12 months
- 54.5%
- Timely response
- Bottom decile
- 13
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Citizens Debt relief LLC has accumulated 33 complaints, placing it #2243 by volume. Its on-time response rate is 54.5%, the 3rd percentile among companies with 100+ complaints.
- #2243
- of 3,843 companies by volume
- 54.5%
- on time (3rd pctile)
- Debt or credit manag…
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Citizens Debt relief LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
54.5% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 3 in 2024 to 19 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 3 |
| 2025 | 19 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Citizens Debt relief LLC
The CFPB Consumer Complaint Database has logged 33 complaints against Citizens Debt relief LLC overall, with 27 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt or credit management," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Didn't provide services promised," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Citizens Debt relief LLC posts a 54.5% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 6.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Citizens Debt relief LLC have?
The CFPB has logged 33 complaints against Citizens Debt relief LLC to date, of which 27 came in over the last 12 months.
Does Citizens Debt relief LLC respond to complaints on time?
CFPB complaints against Citizens Debt relief LLC draw a 54.5% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Citizens Debt relief LLC?
"Debt or credit management" draws more CFPB complaints against Citizens Debt relief LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Citizens Debt relief LLC?
"Didn't provide services promised" is the single most frequently cited issue in complaints against Citizens Debt relief LLC - see all issues and counts above.
How do I file a complaint against Citizens Debt relief LLC?
You can file a complaint against Citizens Debt relief LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Citizens Debt relief LLC?
Consumers in 13 states and territories have filed complaints about Citizens Debt relief LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Debt or credit management
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.