CFPB Consumer Complaint Profile
Fidelity National Information Services, Inc. (FNIS)
Behind the 16,638 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 16,638
- Total complaints
- 6,593
- Last 12 months
- 99.9%
- Timely response
- 56
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Fidelity National Information Services, Inc. (FNIS) sits at #43, with 16,638 complaints logged. Its on-time response rate is 99.9%, ahead of the 93% median among companies with 100+ complaints.
- #43
- of 3,848 companies by volume
- 99.9%
- answered on time
- Credit reporting or …
- most-complained product
- 56
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 22 |
| 2013 | 145 |
| 2014 | 343 |
| 2015 | 342 |
| 2016 | 299 |
| 2017 | 407 |
| 2018 | 455 |
| 2019 | 336 |
| 2020 | 463 |
| 2021 | 577 |
| 2022 | 764 |
| 2023 | 1,615 |
| 2024 | 3,131 |
| 2025 | 5,983 |
| 2026 | 1,756 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fidelity National Information Services, Inc. (FNIS)
16,638 complaints against Fidelity National Information Services, Inc. (FNIS) appear in the CFPB record, including 6,593 from the trailing year. The 56 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Fidelity National Information Services, Inc. (FNIS)'s timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 22.8% of resolved cases, indicating how frequently the initial fix fell short. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fidelity National Information Services, Inc. (FNIS) have?
16,638 complaints have been filed against Fidelity National Information Services, Inc. (FNIS) with the CFPB overall - 6,593 of them in the past year.
Does Fidelity National Information Services, Inc. (FNIS) respond to complaints on time?
Fidelity National Information Services, Inc. (FNIS)'s CFPB timely-response rate is 99.9%. That is a strong response record by CFPB standards.
What product generates the most complaints for Fidelity National Information Services, Inc. (FNIS)?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Fidelity National Information Services, Inc. (FNIS) than any other product - see the full breakdown above.
What is the most common complaint issue with Fidelity National Information Services, Inc. (FNIS)?
Consumers most often cite "Incorrect information on your report" when complaining about Fidelity National Information Services, Inc. (FNIS); the full issue list with counts is above.
How do I file a complaint against Fidelity National Information Services, Inc. (FNIS)?
You can file a complaint against Fidelity National Information Services, Inc. (FNIS) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fidelity National Information Services, Inc. (FNIS)?
The CFPB has recorded complaints against Fidelity National Information Services, Inc. (FNIS) from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~16,638)
Also handles Credit reporting or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.