CFPB Consumer Complaint Profile
Fidelity National Information Services, Inc. (FNIS)
Behind the 16,638 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 16,638
- Total complaints
- Among the highest
- 6,593
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 56
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Fidelity National Information Services, Inc. (FNIS) sits at #43, with 16,638 complaints logged. Its on-time response rate is 99.9%, the 82nd percentile among companies with 100+ complaints.
- #43
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Credit reporting or …
- most-complained product
- 56
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Fidelity National Information Services, Inc. (FNIS) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 3,131 in 2024 to 5,983 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 22 |
| 2013 | 145 |
| 2014 | 343 |
| 2015 | 342 |
| 2016 | 299 |
| 2017 | 407 |
| 2018 | 455 |
| 2019 | 336 |
| 2020 | 463 |
| 2021 | 577 |
| 2022 | 764 |
| 2023 | 1,615 |
| 2024 | 3,131 |
| 2025 | 5,983 |
| 2026year in progress | 1,756 |
Complaints by State (Top 15)
Company Responses
Fidelity National Information Services, Inc. (FNIS) Complaint Concentration Profile
Fidelity National Information Services, Inc. (FNIS)'s complaint volume is large enough to measure concentration - not just the headline totals. Across 54 named product lines in the stored breakdown, the leading three (Credit reporting or other personal consumer reports, Credit reporting, credit repair services, or other personal consumer reports, Checking or savings account) hold a 77.9% share of product-tagged complaints. The Herfindahl index on that product mix is 0.323 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Incorrect information on your report, Improper use of your report, Problem with a company's investigation into an existing problem) cover a 70.8% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Texas, Florida, California) hold a 36.0% share of state-tagged volume across 56 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 100.0% share among the 16,638 response-tagged complaints (16,634 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (5,983 complaints); the lightest year on file was 2012 (22). From 2024 to 2025, annual volume rose 91.1% (3,131 → 5,983). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Fidelity National Information Services, Inc. (FNIS)
16,638 complaints against Fidelity National Information Services, Inc. (FNIS) appear in the CFPB record, including 6,593 from the trailing year. The 56 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit reporting or other personal consumer reports," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Incorrect information on your report" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Fidelity National Information Services, Inc. (FNIS)'s timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 22.8% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fidelity National Information Services, Inc. (FNIS) have?
16,638 complaints have been filed against Fidelity National Information Services, Inc. (FNIS) with the CFPB overall - 6,593 of them in the past year.
Does Fidelity National Information Services, Inc. (FNIS) respond to complaints on time?
Fidelity National Information Services, Inc. (FNIS)'s CFPB timely-response rate is 99.9%. That is a strong response record by CFPB standards.
What product generates the most complaints for Fidelity National Information Services, Inc. (FNIS)?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Fidelity National Information Services, Inc. (FNIS) than any other product - see the full breakdown above.
What is the most common complaint issue with Fidelity National Information Services, Inc. (FNIS)?
Consumers most often cite "Incorrect information on your report" when complaining about Fidelity National Information Services, Inc. (FNIS); the full issue list with counts is above.
How do I file a complaint against Fidelity National Information Services, Inc. (FNIS)?
You can file a complaint against Fidelity National Information Services, Inc. (FNIS) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fidelity National Information Services, Inc. (FNIS)?
The CFPB has recorded complaints against Fidelity National Information Services, Inc. (FNIS) from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Fidelity National Information Services, Inc. (FNIS): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (16,638 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.8% here).
Also handles Credit reporting or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Fidelity National Information Services, Inc. (FNIS) have?
16,638 complaints have been filed against Fidelity National Information Services, Inc. (FNIS) with the CFPB overall - 6,593 of them in the past year.
Does Fidelity National Information Services, Inc. (FNIS) respond to complaints on time?
Fidelity National Information Services, Inc. (FNIS)'s CFPB timely-response rate is 99.9%. That is a strong response record by CFPB standards.
What product generates the most complaints for Fidelity National Information Services, Inc. (FNIS)?
"Credit reporting or other personal consumer reports" draws more CFPB complaints against Fidelity National Information Services, Inc. (FNIS) than any other product - see the full breakdown above.
What is the most common complaint issue with Fidelity National Information Services, Inc. (FNIS)?
Consumers most often cite "Incorrect information on your report" when complaining about Fidelity National Information Services, Inc. (FNIS); the full issue list with counts is above.
How do I file a complaint against Fidelity National Information Services, Inc. (FNIS)?
You can file a complaint against Fidelity National Information Services, Inc. (FNIS) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fidelity National Information Services, Inc. (FNIS)?
The CFPB has recorded complaints against Fidelity National Information Services, Inc. (FNIS) from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.