CFPB Consumer Complaint Profile
Click n' Close, Inc.
Behind the 123 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 123
- Total complaints
- Mid-range
- 45
- Last 12 months
- 90.2%
- Timely response
- Bottom quartile
- 33
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Click n' Close, Inc. sits at #1216, with 123 complaints logged. It posts a 90.2% on-time response rate, the 19th percentile among companies with 100+ complaints.
- #1216
- of 3,843 companies by volume
- 90.2%
- on time (19th pctile)
- Mortgage
- most-complained product
- 33
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Click n' Close, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.2% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 24 in 2024 to 47 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 14 |
| 2023 | 30 |
| 2024 | 24 |
| 2025 | 47 |
| 2026year in progress | 8 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Click n' Close, Inc.
123 complaints against Click n' Close, Inc. appear in the CFPB record, including 45 from the trailing year. The 33 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Click n' Close, Inc.'s timely response rate stands at 90.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 3.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Click n' Close, Inc. have?
Click n' Close, Inc. has 123 total consumer complaints filed with the CFPB, with 45 filed in the last 12 months.
Does Click n' Close, Inc. respond to complaints on time?
Click n' Close, Inc.'s CFPB timely-response rate is 90.2%.
What product generates the most complaints for Click n' Close, Inc.?
Among all products tied to Click n' Close, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Click n' Close, Inc.?
"Trouble during payment process" is the single most frequently cited issue in complaints against Click n' Close, Inc. - see all issues and counts above.
How do I file a complaint against Click n' Close, Inc.?
You can file a complaint against Click n' Close, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Click n' Close, Inc.?
Consumers in 33 states and territories have filed complaints about Click n' Close, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.