CFPB Consumer Complaint Profile
Collection Bureau of Walla Walla
51 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 51
- Total complaints
- Mid-range
- 21
- Last 12 months
- 94.1%
- Timely response
- Below median
- 6
- States affected
The verdict
Collection Bureau of Walla Walla ranks #1807 of 3,843 financial companies by CFPB complaint volume, with 51 complaints on record. On-time replies land at 94.1%, the 26th percentile for the 100+ complaint peer group.
- #1807
- of 3,843 companies by volume
- 94.1%
- on time (26th pctile)
- Debt collection
- most-complained product
- 6
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Collection Bureau of Walla Walla vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.1% Around the middle higher than 26% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 4 |
| 2016 | 3 |
| 2017 | 3 |
| 2019 | 2 |
| 2020 | 3 |
| 2021 | 6 |
| 2022 | 2 |
| 2023 | 5 |
| 2025 | 13 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Bureau of Walla Walla
51 complaints against Collection Bureau of Walla Walla appear in the CFPB record, including 21 from the trailing year. The 6 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Written notification about debt," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Collection Bureau of Walla Walla draw a 94.1% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 25% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Bureau of Walla Walla have?
51 complaints have been filed against Collection Bureau of Walla Walla with the CFPB overall - 21 of them in the past year.
Does Collection Bureau of Walla Walla respond to complaints on time?
Collection Bureau of Walla Walla's CFPB timely-response rate is 94.1%.
What product generates the most complaints for Collection Bureau of Walla Walla?
Among all products tied to Collection Bureau of Walla Walla, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Collection Bureau of Walla Walla?
The most common issue reported by consumers about Collection Bureau of Walla Walla is "Written notification about debt." All complaint issues are listed above with their counts.
How do I file a complaint against Collection Bureau of Walla Walla?
You can file a complaint against Collection Bureau of Walla Walla directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Bureau of Walla Walla?
Collection Bureau of Walla Walla has drawn CFPB complaints from 6 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Collection Bureau of Walla Walla: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.