CFPB Consumer Complaint Profile
BTH Management
Behind the 1,833 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 1,833
- Total complaints
- 863
- Last 12 months
- 98.8%
- Timely response
- 47
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, BTH Management sits at #221, with 1,833 complaints logged. Its on-time response rate is 98.8%, ahead of the 93% median among companies with 100+ complaints.
- #221
- of 3,848 companies by volume
- 98.8%
- answered on time
- Debt collection
- most-complained product
- 47
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 14 |
| 2017 | 89 |
| 2018 | 101 |
| 2019 | 79 |
| 2020 | 67 |
| 2021 | 107 |
| 2022 | 30 |
| 2023 | 89 |
| 2024 | 242 |
| 2025 | 737 |
| 2026 | 278 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for BTH Management
The CFPB Consumer Complaint Database has logged 1,833 complaints against BTH Management overall, with 863 of those filed in the trailing 12 months. Reports have come from consumers in 47 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, BTH Management answers 98.8% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 25% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does BTH Management have?
The CFPB has logged 1,833 complaints against BTH Management to date, of which 863 came in over the last 12 months.
Does BTH Management respond to complaints on time?
98.8% of the CFPB complaints against BTH Management get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for BTH Management?
The most complained-about product for BTH Management is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with BTH Management?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against BTH Management - see all issues and counts above.
How do I file a complaint against BTH Management?
You can file a complaint against BTH Management directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about BTH Management?
Consumers in 47 states and territories have filed complaints about BTH Management with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,833)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.