CFPB Consumer Complaint Profile
COLLECTION PROFESSIONALS INC (Illinois)
43 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 43
- Total complaints
- Mid-range
- 0
- Last 12 months
- 95.3%
- Timely response
- Below median
- 5
- States affected
The verdict
COLLECTION PROFESSIONALS INC (Illinois) ranks #1975 of 3,843 financial companies by CFPB complaint volume, with 43 complaints on record. Its on-time response rate is 95.3%, the 30th percentile among companies with 100+ complaints.
- #1975
- of 3,843 companies by volume
- 95.3%
- on time (30th pctile)
- Debt collection
- most-complained product
- 5
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
COLLECTION PROFESSIONALS INC (Illinois) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.3% Around the middle higher than 30% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 7 |
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 3 |
| 2019 | 6 |
| 2020 | 7 |
| 2021 | 9 |
| 2022 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for COLLECTION PROFESSIONALS INC (Illinois)
43 complaints against COLLECTION PROFESSIONALS INC (Illinois) appear in the CFPB record, including 0 from the trailing year. The 5 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against COLLECTION PROFESSIONALS INC (Illinois) draw a 95.3% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 41.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 4.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does COLLECTION PROFESSIONALS INC (Illinois) have?
The CFPB has logged 43 complaints against COLLECTION PROFESSIONALS INC (Illinois) to date, of which 0 came in over the last 12 months.
Does COLLECTION PROFESSIONALS INC (Illinois) respond to complaints on time?
COLLECTION PROFESSIONALS INC (Illinois) has a 95.3% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for COLLECTION PROFESSIONALS INC (Illinois)?
"Debt collection" draws more CFPB complaints against COLLECTION PROFESSIONALS INC (Illinois) than any other product - see the full breakdown above.
What is the most common complaint issue with COLLECTION PROFESSIONALS INC (Illinois)?
The most common issue reported by consumers about COLLECTION PROFESSIONALS INC (Illinois) is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against COLLECTION PROFESSIONALS INC (Illinois)?
You can file a complaint against COLLECTION PROFESSIONALS INC (Illinois) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about COLLECTION PROFESSIONALS INC (Illinois)?
COLLECTION PROFESSIONALS INC (Illinois) has drawn CFPB complaints from 5 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for COLLECTION PROFESSIONALS INC (Illinois): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (41.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.