CFPB Consumer Complaint Profile
Collection Professionals, Inc. (Macomb, IL)
Consumers have filed 73 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 73
- Total complaints
- Mid-range
- 31
- Last 12 months
- 93.2%
- Timely response
- Bottom quartile
- 7
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Collection Professionals, Inc. (Macomb, IL) has accumulated 73 complaints, placing it #1525 by volume. Its on-time response rate is 93.2%, the 24th percentile among companies with 100+ complaints.
- #1525
- of 3,843 companies by volume
- 93.2%
- on time (24th pctile)
- Debt collection
- most-complained product
- 7
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Collection Professionals, Inc. (Macomb, IL) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.2% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 10 in 2024 to 22 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2015 | 2 |
| 2016 | 6 |
| 2017 | 3 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 2 |
| 2023 | 6 |
| 2024 | 10 |
| 2025 | 22 |
| 2026year in progress | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Professionals, Inc. (Macomb, IL)
Collection Professionals, Inc. (Macomb, IL) carries 73 complaints in the CFPB's database, 31 of them filed within the past 12 months. Consumers spanning 7 states and territories have weighed in, giving this a geographically concentrated footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Collection Professionals, Inc. (Macomb, IL) posts a 93.2% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Consumers formally disputed the company's response at a 8.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 8.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Professionals, Inc. (Macomb, IL) have?
The CFPB has logged 73 complaints against Collection Professionals, Inc. (Macomb, IL) to date, of which 31 came in over the last 12 months.
Does Collection Professionals, Inc. (Macomb, IL) respond to complaints on time?
Collection Professionals, Inc. (Macomb, IL)'s CFPB timely-response rate is 93.2%.
What product generates the most complaints for Collection Professionals, Inc. (Macomb, IL)?
Among all products tied to Collection Professionals, Inc. (Macomb, IL), "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Collection Professionals, Inc. (Macomb, IL)?
The most common issue reported by consumers about Collection Professionals, Inc. (Macomb, IL) is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Collection Professionals, Inc. (Macomb, IL)?
You can file a complaint against Collection Professionals, Inc. (Macomb, IL) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Professionals, Inc. (Macomb, IL)?
The CFPB has recorded complaints against Collection Professionals, Inc. (Macomb, IL) from 7 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Collection Professionals, Inc. (Macomb, IL): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (8.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.