CFPB Consumer Complaint Profile
The CMI Group, Inc.
Behind the 3,090 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 3,090
- Total complaints
- Among the highest
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 52
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, The CMI Group, Inc. sits at #154, with 3,090 complaints logged. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #154
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 52
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
The CMI Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2023 to 2024 complete years
- Annual CFPB complaint volume moved from 409 in 2023 to 502 in 2024 (2023 → 2024).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 44 |
| 2014 | 173 |
| 2015 | 151 |
| 2016 | 160 |
| 2017 | 202 |
| 2018 | 179 |
| 2019 | 199 |
| 2020 | 296 |
| 2021 | 404 |
| 2022 | 371 |
| 2023 | 409 |
| 2024 | 502 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The CMI Group, Inc.
3,090 complaints against The CMI Group, Inc. appear in the CFPB record, including 0 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against The CMI Group, Inc. draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 8.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 68.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The CMI Group, Inc. have?
The CFPB has logged 3,090 complaints against The CMI Group, Inc. to date, of which 0 came in over the last 12 months.
Does The CMI Group, Inc. respond to complaints on time?
The CMI Group, Inc. has a 100% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for The CMI Group, Inc.?
"Debt collection" draws more CFPB complaints against The CMI Group, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with The CMI Group, Inc.?
The most common issue reported by consumers about The CMI Group, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against The CMI Group, Inc.?
You can file a complaint against The CMI Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The CMI Group, Inc.?
The CMI Group, Inc. has drawn CFPB complaints from 52 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for The CMI Group, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,090 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (8.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.