CFPB Consumer Complaint Profile
Netspend Corporation
What 5,389 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 5,389
- Total complaints
- 891
- Last 12 months
- 97.7%
- Timely response
- 54
- States affected
The verdict
Netspend Corporation ranks #99 of 3,848 financial companies by CFPB complaint volume, with 5,389 complaints on record. It answers 97.7% of complaints on time - above the 93% median for companies with 100+ complaints.
- #99
- of 3,848 companies by volume
- 97.7%
- answered on time
- Credit card or prepa…
- most-complained product
- 54
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 45 |
| 2015 | 220 |
| 2016 | 246 |
| 2017 | 287 |
| 2018 | 312 |
| 2019 | 377 |
| 2020 | 524 |
| 2021 | 584 |
| 2022 | 556 |
| 2023 | 578 |
| 2024 | 624 |
| 2025 | 885 |
| 2026 | 150 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Netspend Corporation
5,389 complaints against Netspend Corporation appear in the CFPB record, including 891 from the trailing year. The 54 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Credit card or prepaid card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Problem getting a card or closing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Netspend Corporation's timely response rate stands at 97.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 8.4% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 1.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Netspend Corporation have?
5,389 complaints have been filed against Netspend Corporation with the CFPB overall - 891 of them in the past year.
Does Netspend Corporation respond to complaints on time?
Netspend Corporation's CFPB timely-response rate is 97.7%. That is a strong response record by CFPB standards.
What product generates the most complaints for Netspend Corporation?
"Credit card or prepaid card" draws more CFPB complaints against Netspend Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Netspend Corporation?
"Problem getting a card or closing an account" is the single most frequently cited issue in complaints against Netspend Corporation - see all issues and counts above.
How do I file a complaint against Netspend Corporation?
You can file a complaint against Netspend Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Netspend Corporation?
Netspend Corporation has drawn CFPB complaints from 54 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~5,389)
Also handles Credit card or prepaid card
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.