CFPB Consumer Complaint Profile
Collections Acquisition Company, Inc.
Behind the 245 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 245
- Total complaints
- 44
- Last 12 months
- 97.6%
- Timely response
- 41
- States affected
The verdict
245 CFPB complaints put Collections Acquisition Company, Inc. at #798 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 97.6%, ahead of the 93% median among companies with 100+ complaints.
- #798
- of 3,848 companies by volume
- 97.6%
- answered on time
- Debt collection
- most-complained product
- 41
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 14 |
| 2015 | 6 |
| 2016 | 21 |
| 2017 | 23 |
| 2018 | 12 |
| 2019 | 16 |
| 2020 | 17 |
| 2021 | 16 |
| 2022 | 12 |
| 2023 | 19 |
| 2024 | 37 |
| 2025 | 37 |
| 2026 | 14 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collections Acquisition Company, Inc.
The CFPB Consumer Complaint Database has logged 245 complaints against Collections Acquisition Company, Inc. overall, with 44 of those filed in the trailing 12 months. Reports have come from consumers in 41 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
97.6% of CFPB-forwarded complaints against Collections Acquisition Company, Inc. get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 43.5% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 4.5% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collections Acquisition Company, Inc. have?
The CFPB has logged 245 complaints against Collections Acquisition Company, Inc. to date, of which 44 came in over the last 12 months.
Does Collections Acquisition Company, Inc. respond to complaints on time?
Collections Acquisition Company, Inc.'s CFPB timely-response rate is 97.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Collections Acquisition Company, Inc.?
"Debt collection" draws more CFPB complaints against Collections Acquisition Company, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Collections Acquisition Company, Inc.?
The most common issue reported by consumers about Collections Acquisition Company, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Collections Acquisition Company, Inc.?
You can file a complaint against Collections Acquisition Company, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collections Acquisition Company, Inc.?
The CFPB has recorded complaints against Collections Acquisition Company, Inc. from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~245)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.