CFPB Consumer Complaint Profile
Colony Ridge Inc.
What 13 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 8
- Last 12 months
- 84.6%
- Timely response
- Bottom quartile
- 1
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Colony Ridge Inc. has accumulated 13 complaints, placing it #3408 by volume. On-time replies land at 84.6%, the 12th percentile for the 100+ complaint peer group.
- #3408
- of 3,843 companies by volume
- 84.6%
- on time (12th pctile)
- Mortgage
- most-complained product
- 1
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Colony Ridge Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
84.6% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 1 |
| 2024 | 4 |
| 2025 | 6 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Colony Ridge Inc.
13 complaints against Colony Ridge Inc. appear in the CFPB record, including 8 from the trailing year. The 1 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Colony Ridge Inc. draw a 84.6% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 7.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Colony Ridge Inc. have?
13 complaints have been filed against Colony Ridge Inc. with the CFPB overall - 8 of them in the past year.
Does Colony Ridge Inc. respond to complaints on time?
CFPB complaints against Colony Ridge Inc. draw a 84.6% timely-response rate inside the expected window.
What product generates the most complaints for Colony Ridge Inc.?
"Mortgage" draws more CFPB complaints against Colony Ridge Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Colony Ridge Inc.?
The most common issue reported by consumers about Colony Ridge Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Colony Ridge Inc.?
You can file a complaint against Colony Ridge Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.