CFPB Consumer Complaint Profile
Colten Mortgage, LLC
Behind the 11 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 1
- Last 12 months
- 90.9%
- Timely response
- Bottom quartile
- 8
- States affected
The verdict
Colten Mortgage, LLC ranks #3589 of 3,843 financial companies by CFPB complaint volume, with 11 complaints on record. On-time replies land at 90.9%, the 19th percentile for the 100+ complaint peer group.
- #3589
- of 3,843 companies by volume
- 90.9%
- on time (19th pctile)
- Mortgage
- most-complained product
- 8
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Colten Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.9% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 2 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Colten Mortgage, LLC
The CFPB Consumer Complaint Database has logged 11 complaints against Colten Mortgage, LLC overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 8 states and territories, making this a geographically concentrated complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Colten Mortgage, LLC draw a 90.9% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Colten Mortgage, LLC have?
The CFPB has logged 11 complaints against Colten Mortgage, LLC to date, of which 1 came in over the last 12 months.
Does Colten Mortgage, LLC respond to complaints on time?
Colten Mortgage, LLC has a 90.9% timely response rate to CFPB complaints.
What product generates the most complaints for Colten Mortgage, LLC?
The most complained-about product for Colten Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Colten Mortgage, LLC?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Colten Mortgage, LLC - see all issues and counts above.
How do I file a complaint against Colten Mortgage, LLC?
You can file a complaint against Colten Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Colten Mortgage, LLC?
The CFPB has recorded complaints against Colten Mortgage, LLC from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.