CFPB Consumer Complaint Profile

Consolidated Recovery Group, LLC

Consumers have filed 117 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

117
Total complaints
10
Last 12 months
98.3%
Timely response
32
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, Consolidated Recovery Group, LLC has accumulated 117 complaints, placing it #1245 by volume. It answers 98.3% of complaints on time - above the 93% median for companies with 100+ complaints.

#1245
of 3,848 companies by volume
98.3%
answered on time
Debt collection
most-complained product
32
states with complaints
Consolidated Recovery Group, LLC timely response rate 98.3%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - I do not know 45
Debt collection - Other debt 29
Credit reporting or other personal consumer reports - Credit reporting 12
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 11
Debt collection - Other (i.e. phone, health club, etc.) 10
Debt collection - Credit card debt 8
Debt collection - Credit card 2

Top Issues

1.Attempts to collect debt not owed 44
2.Written notification about debt 21
3.Incorrect information on your report 13
4.Cont'd attempts collect debt not owed 11
5.False statements or representation 8
6.Took or threatened to take negative or legal action 7
7.Problem with a company's investigation into an existing problem 4
8.Improper use of your report 4
9.Disclosure verification of debt 2
10.Problem with a credit reporting company's investigation into an existing problem 2

Complaints by Year

Year Complaints
2014 2
2015 3
2016 3
2017 11
2018 2
2019 10
2020 11
2021 9
2022 16
2023 16
2024 20
2025 14

Complaints by State (Top 15)

Florida 19
Georgia 13
Texas 12
California 10
Colorado 7
New York 6
Pennsylvania 5
Indiana 4
Arizona 4
Washington 4
Virginia 3
Missouri 2
South Carolina 2
Massachusetts 2
New Jersey 2

Company Responses

Closed with explanation 116
Closed with non-monetary relief 1

What the CFPB Complaint Record Shows for Consolidated Recovery Group, LLC

117 complaints against Consolidated Recovery Group, LLC appear in the CFPB record, including 10 from the trailing year. The 32 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.

98.3% of CFPB-forwarded complaints against Consolidated Recovery Group, LLC get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 42.9% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 0.9% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Consolidated Recovery Group, LLC have?

The CFPB has logged 117 complaints against Consolidated Recovery Group, LLC to date, of which 10 came in over the last 12 months.

Does Consolidated Recovery Group, LLC respond to complaints on time?

Consolidated Recovery Group, LLC has a 98.3% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.

What product generates the most complaints for Consolidated Recovery Group, LLC?

Among all products tied to Consolidated Recovery Group, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Consolidated Recovery Group, LLC?

Consumers most often cite "Attempts to collect debt not owed" when complaining about Consolidated Recovery Group, LLC; the full issue list with counts is above.

How do I file a complaint against Consolidated Recovery Group, LLC?

You can file a complaint against Consolidated Recovery Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Consolidated Recovery Group, LLC?

Consolidated Recovery Group, LLC has drawn CFPB complaints from 32 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.