CFPB Consumer Complaint Profile
Consumer Financial Services Solutions, Inc.
What 264 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 264
- Total complaints
- Above average
- 148
- Last 12 months
- 79.9%
- Timely response
- Bottom decile
- 32
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Consumer Financial Services Solutions, Inc. has accumulated 264 complaints, placing it #765 by volume. It posts a 79.9% on-time response rate, the 9th percentile among companies with 100+ complaints.
- #765
- of 3,843 companies by volume
- 79.9%
- on time (9th pctile)
- Debt or credit manag…
- most-complained product
- 32
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Consumer Financial Services Solutions, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
79.9% Among the lowest higher than 9% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 35 in 2024 to 134 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 4 |
| 2021 | 8 |
| 2022 | 14 |
| 2023 | 25 |
| 2024 | 35 |
| 2025 | 134 |
| 2026year in progress | 43 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Consumer Financial Services Solutions, Inc.
Consumer Financial Services Solutions, Inc. carries 264 complaints in the CFPB's database, 148 of them filed within the past 12 months. Consumers spanning 32 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt or credit management," which sits at the top of the product breakdown. Inside that category, "Didn't provide services promised" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Consumer Financial Services Solutions, Inc.'s timely response rate stands at 79.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Consumer Financial Services Solutions, Inc. have?
The CFPB has logged 264 complaints against Consumer Financial Services Solutions, Inc. to date, of which 148 came in over the last 12 months.
Does Consumer Financial Services Solutions, Inc. respond to complaints on time?
CFPB complaints against Consumer Financial Services Solutions, Inc. draw a 79.9% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Consumer Financial Services Solutions, Inc.?
"Debt or credit management" draws more CFPB complaints against Consumer Financial Services Solutions, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Consumer Financial Services Solutions, Inc.?
The most common issue reported by consumers about Consumer Financial Services Solutions, Inc. is "Didn't provide services promised." All complaint issues are listed above with their counts.
How do I file a complaint against Consumer Financial Services Solutions, Inc.?
You can file a complaint against Consumer Financial Services Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Consumer Financial Services Solutions, Inc.?
Consumers in 32 states and territories have filed complaints about Consumer Financial Services Solutions, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Debt or credit management
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Consumer Financial Services Solutions, Inc. have?
The CFPB has logged 264 complaints against Consumer Financial Services Solutions, Inc. to date, of which 148 came in over the last 12 months.
Does Consumer Financial Services Solutions, Inc. respond to complaints on time?
CFPB complaints against Consumer Financial Services Solutions, Inc. draw a 79.9% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Consumer Financial Services Solutions, Inc.?
"Debt or credit management" draws more CFPB complaints against Consumer Financial Services Solutions, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Consumer Financial Services Solutions, Inc.?
The most common issue reported by consumers about Consumer Financial Services Solutions, Inc. is "Didn't provide services promised." All complaint issues are listed above with their counts.
How do I file a complaint against Consumer Financial Services Solutions, Inc.?
You can file a complaint against Consumer Financial Services Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Consumer Financial Services Solutions, Inc.?
Consumers in 32 states and territories have filed complaints about Consumer Financial Services Solutions, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.