CFPB Consumer Complaint Profile
Consumer Financial Services Solutions, Inc.
What 264 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 264
- Total complaints
- 148
- Last 12 months
- 79.9%
- Timely response
- 32
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Consumer Financial Services Solutions, Inc. has accumulated 264 complaints, placing it #767 by volume. It answers 79.9% of complaints on time - below the 93% median for companies with 100+ complaints.
- #767
- of 3,848 companies by volume
- 79.9%
- answered on time
- Debt or credit manag…
- most-complained product
- 32
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 4 |
| 2021 | 8 |
| 2022 | 14 |
| 2023 | 25 |
| 2024 | 35 |
| 2025 | 134 |
| 2026 | 43 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Consumer Financial Services Solutions, Inc.
Consumer Financial Services Solutions, Inc. carries 264 complaints in the CFPB's database, 148 of them filed within the past 12 months. Consumers spanning 32 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt or credit management," which sits at the top of the product breakdown. Inside that category, "Didn't provide services promised" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Consumer Financial Services Solutions, Inc.'s timely response rate stands at 79.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. 0.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Consumer Financial Services Solutions, Inc. have?
The CFPB has logged 264 complaints against Consumer Financial Services Solutions, Inc. to date, of which 148 came in over the last 12 months.
Does Consumer Financial Services Solutions, Inc. respond to complaints on time?
79.9% of the CFPB complaints against Consumer Financial Services Solutions, Inc. get a response within the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Consumer Financial Services Solutions, Inc.?
"Debt or credit management" draws more CFPB complaints against Consumer Financial Services Solutions, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Consumer Financial Services Solutions, Inc.?
The most common issue reported by consumers about Consumer Financial Services Solutions, Inc. is "Didn't provide services promised." All complaint issues are listed above with their counts.
How do I file a complaint against Consumer Financial Services Solutions, Inc.?
You can file a complaint against Consumer Financial Services Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Consumer Financial Services Solutions, Inc.?
Consumers in 32 states and territories have filed complaints about Consumer Financial Services Solutions, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~264)
Also handles Debt or credit management
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.