CFPB Consumer Complaint Profile
Cornerstone First Mortgage, Inc.
Behind the 17 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 17
- Total complaints
- Below average
- 8
- Last 12 months
- 94.1%
- Timely response
- Below median
- 9
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Cornerstone First Mortgage, Inc. has accumulated 17 complaints, placing it #3073 by volume. Its on-time response rate is 94.1%, the 26th percentile among companies with 100+ complaints.
- #3073
- of 3,843 companies by volume
- 94.1%
- on time (26th pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Cornerstone First Mortgage, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.1% Around the middle higher than 26% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 4 |
| 2025 | 8 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cornerstone First Mortgage, Inc.
The CFPB Consumer Complaint Database has logged 17 complaints against Cornerstone First Mortgage, Inc. overall, with 8 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Closing on a mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Cornerstone First Mortgage, Inc. draw a 94.1% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 5.9% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cornerstone First Mortgage, Inc. have?
The CFPB has logged 17 complaints against Cornerstone First Mortgage, Inc. to date, of which 8 came in over the last 12 months.
Does Cornerstone First Mortgage, Inc. respond to complaints on time?
Cornerstone First Mortgage, Inc. has a 94.1% timely response rate to CFPB complaints.
What product generates the most complaints for Cornerstone First Mortgage, Inc.?
"Mortgage" draws more CFPB complaints against Cornerstone First Mortgage, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Cornerstone First Mortgage, Inc.?
"Closing on a mortgage" is the single most frequently cited issue in complaints against Cornerstone First Mortgage, Inc. - see all issues and counts above.
How do I file a complaint against Cornerstone First Mortgage, Inc.?
You can file a complaint against Cornerstone First Mortgage, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cornerstone First Mortgage, Inc.?
Cornerstone First Mortgage, Inc. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.