CFPB Consumer Complaint Profile
Credit Union Mortgage Association, Inc.
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 29
- Total complaints
- Mid-range
- 4
- Last 12 months
- 82.8%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
Credit Union Mortgage Association, Inc. ranks #2382 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 11th percentile in the 100+ complaint peer group.
- Mortgage
- most-complained product
- MD
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Credit Union Mortgage Association, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
82.8% Among the lowest higher than 11% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 3 |
| 2015 | 3 |
| 2016 | 6 |
| 2017 | 3 |
| 2018 | 3 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 4 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Union Mortgage Association, Inc.
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for Credit Union Mortgage Association, Inc., with consumers across the country filing against it. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Credit Union Mortgage Association, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Credit Union Mortgage Association, Inc. have?
The CFPB has logged 29 complaints against Credit Union Mortgage Association, Inc. to date, of which 4 came in over the last 12 months.
Does Credit Union Mortgage Association, Inc. respond to complaints on time?
CFPB complaints against Credit Union Mortgage Association, Inc. draw a 82.8% timely-response rate inside the expected window.
What product generates the most complaints for Credit Union Mortgage Association, Inc.?
"Mortgage" draws more CFPB complaints against Credit Union Mortgage Association, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Credit Union Mortgage Association, Inc.?
The most common issue reported by consumers about Credit Union Mortgage Association, Inc. is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Credit Union Mortgage Association, Inc.?
You can file a complaint against Credit Union Mortgage Association, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Union Mortgage Association, Inc.?
Credit Union Mortgage Association, Inc. has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.