CFPB Consumer Complaint Profile
Creditors Bureau Associates
606 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 606
- Total complaints
- Above average
- 135
- Last 12 months
- 99.7%
- Timely response
- Top decile
- 23
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Creditors Bureau Associates sits at #451, with 606 complaints logged. On-time replies land at 99.7%, the 76th percentile for the 100+ complaint peer group.
- #451
- of 3,843 companies by volume
- 99.7%
- on time (76th pctile)
- Debt collection
- most-complained product
- 23
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Creditors Bureau Associates vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.7% Top 24% higher than 76% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 102 in 2024 to 130 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 4 |
| 2015 | 1 |
| 2016 | 17 |
| 2017 | 15 |
| 2018 | 21 |
| 2019 | 13 |
| 2020 | 33 |
| 2021 | 99 |
| 2022 | 79 |
| 2023 | 59 |
| 2024 | 102 |
| 2025 | 130 |
| 2026year in progress | 33 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Creditors Bureau Associates
Creditors Bureau Associates carries 606 complaints in the CFPB's database, 135 of them filed within the past 12 months. Consumers spanning 23 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Creditors Bureau Associates draw a 99.7% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 24.1% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 2.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Creditors Bureau Associates have?
The CFPB has logged 606 complaints against Creditors Bureau Associates to date, of which 135 came in over the last 12 months.
Does Creditors Bureau Associates respond to complaints on time?
CFPB complaints against Creditors Bureau Associates draw a 99.7% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Creditors Bureau Associates?
The most complained-about product for Creditors Bureau Associates is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Creditors Bureau Associates?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Creditors Bureau Associates; the full issue list with counts is above.
How do I file a complaint against Creditors Bureau Associates?
You can file a complaint against Creditors Bureau Associates directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Creditors Bureau Associates?
Consumers in 23 states and territories have filed complaints about Creditors Bureau Associates with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Creditors Bureau Associates: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (24.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.