CFPB Consumer Complaint Profile
Deca Financial Services LLC (Closed)
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 10
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Deca Financial Services LLC (Closed) places #3004 by volume. For answering complaints on time it stands at the 86th percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- VA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Deca Financial Services LLC (Closed) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2013 to 2014 complete years
- Annual CFPB complaint volume moved from 15 in 2013 to 3 in 2014 (2013 → 2014).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 15 |
| 2014 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Deca Financial Services LLC (Closed)
In the CFPB record, Deca Financial Services LLC (Closed) has a geographically concentrated complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Deca Financial Services LLC (Closed): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (38.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Deca Financial Services LLC (Closed) have?
The CFPB has logged 18 complaints against Deca Financial Services LLC (Closed) to date, of which 0 came in over the last 12 months.
Does Deca Financial Services LLC (Closed) respond to complaints on time?
Deca Financial Services LLC (Closed) has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Deca Financial Services LLC (Closed)?
Among all products tied to Deca Financial Services LLC (Closed), "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Deca Financial Services LLC (Closed)?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Deca Financial Services LLC (Closed) - see all issues and counts above.
How do I file a complaint against Deca Financial Services LLC (Closed)?
You can file a complaint against Deca Financial Services LLC (Closed) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Deca Financial Services LLC (Closed)?
Consumers in 10 states and territories have filed complaints about Deca Financial Services LLC (Closed) with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.